IT Support Specialist in Irvine, CA at Volt

Date Posted: 8/21/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Irvine, CA
  • Job Type:
  • Duration:
    0 weeks
  • Date Posted:
    8/21/2020
  • Job ID:
    214739
  • Contact Name
    Volt Branch
  • Phone
    714-921-5759

Job Description

Description:  

IT Support Specialist 1 – Estimated 1 year plus contract with possible extension- Irvine 92618 – Our client is one of the Leading Gaming Companies in the World, Great to Have on Your Resume - $20 to $25/hr 

Job Purpose:
The IT ServiceDesk Associate Technician is expected to have High Volume and High Turn Around for ticket resolution, escalation, and communication

  • Resolution/processing of incident and request tickets 
  • Escalating/routing issues to appropriate service teams
  • Communication regarding ticket status 
  • Responding to phone calls to the Critical IT Hotline

User education and support of IT related software, account, and access services as well as company processes and policies  

Primary responsibilities:

  • Triage, resolve, or escalate Incidents/Critical Incidents in a timely manner to minimize SLA breaches
  • Evaluate Time Sensitive requests and escalate as needed
  • Software installs by remote desktop, SCCM, or MDT.
  • Account life cycle management from New hires to account deactivations through scripts, Active Directory, Exchange Management Console, or Office 365 Admin Portal.
  • Basic working knowledge in using Exchange Management Console and/or Office 365 Exchange Portal
  • Basic working knowledge on Network configurations (Switch Ports, HDCP Management, VLAN management)
  • Basic working knowledge in Telecommunication and productivity tools (Cisco Unified Communications, WebEx, Cisco Jabber/Spark)
  • Working knowledge on best practices for Windows System support on account, email, and windows group management
  • Basic working knowledge in desktop/laptop hardware troubleshooting
  • Basic working knowledge in building, imaging, and deploying desktops
  • Assisting the Desktop team in office building moves
  • Setup, teardown, and supporting company events

Experience Required:
Degree or equivalent experience

  • Active Directory
    1. Knowledge and little to no working experience
  • Exchange Management
    1. Knowledge and little to no working experience
  • PC hardware components
    1. Knowledge and little to no working experience
  • System Center Configuration Manager
    1. Knowledge and little to no working experience
  • Working Experience
    1. 0-1 years in a small business or corporate business environment within the IT Field

Pluses:

  • Cisco Telepresence installation and configuration
  • Certified Technology Specialist Certification
  • Crestron Silver Certification Level
  • ITIL Certification
  • ServiceNow Ticketing System

Volt is an Equal Opportunity Employer.