L3 resolutions engineer ( IBM systems) in Cranford, NJ at Volt

Date Posted: 8/4/2020

Job Snapshot

  • Employee Type:
  • Location:
    Cranford, NJ
  • Job Type:
  • Duration:
    16 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Title: L3 resolutions engineer (IBM systems)

Location: Prefer Cranford NJ, Durham NC, or Columbus OH

Who are we looking for:

Volt is working with an IT solutions firm to identify a lead customer issue resolution engineer and take ownership of all assigned tickets.

Key responsibilities

  • Review & analyze the IBM AIX SNAP file to analyze the ongoing problem & provide resolution to the customer.
  • Analyze the AIX core/crash dump using the AIX crash or, kdb (kernel debugger) tool to find the root cause of the system crash or, any other hardware or, software problem and the solution for the ongoing problem.
  • The Level III engineer needs to analyze the storage support logs & configuration like for IBM DS4000 family/ IBM FAStT storage to identify the exact problem with the storage system.
  • The Level III engineer needs to analyze X-series server and IBM BladeCenter support logs & configuration to identify the exact problem with the system.
  • A secondary function is to act as a mentor to other engineers as assigned and to develop internal certification criteria and curriculum.
  • Level III Engineers will also perform the duties of Level 2 Engineer’s- Training Coordinator/provider, QA Engineer and Escalations Manager as assigned and certified.
  • Provide continuous updates to company standard operating procedures and assign development/editing as needed. Motivate and encourage department staff. Identify areas of improvement in the company and assist in creating and implementing solutions.
  • Report on project status as required implement solutions including full documentation and training as required.
  • Interpretation of the customer files provided during service event. Determining root cause and recommending correct resolution. Validating actual problem and validating correct parts to be used for service.
  • Coordinate the design and build of systems to simulate and resolve customer issues.
  • Conduct research and self-managed education to be a functional expert in one or more technical areas.
  • Educate the customer on proper issue identification and resolution techniques when appropriate.
  • Sales Collaboration form the Level II engineer is required to assist Sales Group management in the development and formatting of materials and presentation focused to train Sales Group personnel on the intricacies and involved position and terms in the IBM market space.

Professional experience / qualifications

  • A.S. in related field . 3-5 Years experience of Level 3 Supporting as specified, Certifications , Familiarity with Ticketing application.
  • 3-5 years experience with IBM P-Series hardware troubleshooting and Administration.
  • 3-5 years experience with X-Series Server / IBM Blade Center hardware troubleshooting and Administration.
  • IBM DS/FASTtT Storage troubleshooting is a plus

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

 Volt is an Equal Opportunity Employer.

 Pay Rate is based on experience