L3 SME - Dell in Columbus, OH at Volt

Date Posted: 7/18/2020

Job Snapshot

  • Employee Type:
  • Location:
    Columbus, OH
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Title: L3 SME- Dell

Location: Prefer Cranford NJ, Durham NC, or Columbus OH

Who are we looking for:

Volt is working with an IT solutions firm to identify a Subject Matter Expert (Level 3)  to maintain the highest level of service excellence. 

The primary functions of the Subject Matter Expert (Level 3) are:
• Provide advanced technical ticket advice and instruction to the engineering staff
• Actively work advanced tickets that cannot be adequately worked or resolved by L1 and L2 engineers
• Provide external and internal leadership on complex and/or problem tickets.
• Work all assigned tickets when in overflow or short-staffed situations
• Continually increase breadth and depth of technical knowledge in one or more TERiX-targeted service offerings (platforms)

Principle Duties:
The primary functions of the Subject Matter Expert (Level 3) are:
• Advance HW troubleshooting knowledge of Dell Power Edge systems (all Generations)
• Advanced HW troubleshooting knowledge of Dell Compellent systems
• Advanced HW troubleshooting knowledge of Dell EqualLogic systems
• Advance FW knowledge of all systems listed above
• Advance knowledge of all replacement procedures for the above listed systems

The Subject Matter Expert troubleshoots complex technical problems relating to servers, storage, network, and software and is proficient in the use of a variety of troubleshooting tools, such as SNAP files and Explorer outputs. The SME is capable of assisting customers and Field Engineers install software releases, firmware updates, patching and upgrading operating systems and restoring file systems. Requires a bachelor’s degree in a related field or equivalent certifications and 5plus years of related experience. Must be familiar with industry standard concepts, practices and procedures.
The Subject Matter Expert combines excellent customer facing skills combined with a high degree of technical proficiency to maintain the highest level of service excellence second to none. Additional emphasis is placed on his area of expertise.
Relies on experience and judgment to plan and accomplish goals. Performs a vast variety of tasks. A certain degree of creativity and latitude is required. Takes a leadership position during team problem solving and mentors less senior members of the team


  •  3-5 Years’ experience with Dell Power Edge
  • 2-4 Years’ Experience with Dell Compellent, EqualLogic, and Power Vault
  • Any Dell Hardware Certifications
  • Generic Storage Certifications
  • 3-5 Years experience with Dell Power Edge.
  • 2-4 Years Experience with Dell Compellent, Equal logic and Power Vault
  • Dell Hardware Certifications
  • Generic Storage Certifications

Education: A.S in the related field / Technical School / 3-5 Years experience in the related field. Certifications

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

 Volt is an Equal Opportunity Employer.

 Pay Rate is based on experience