Maintenance Response Specialist in Anaheim, CA at Volt

Date Posted: 8/28/2021

Job Snapshot

  • Employee Type:
  • Location:
    Anaheim, CA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch

Job Description

Volt is seeking a Maintenance Response Specialist in the Anaheim, CA area for an Iconic Family Entertainment Enterprise. The Maintenance Response Specialist is responsible for receiving and coordinating appropriate responses to support and repair requests made by Resort Support customers.  Assign appropriate maintenance workers to respond to the requests. Document, follow-up and report the work completed.  Produce reports to reflect management information needed to make decisions to continuously improve maintenance processes. This is a temporary contract for the next 12 months in the Anaheim, CA area.

Position will primarily focus in:

  • Receive maintenance service requests via radio and telephone from co-workers and contacts necessary maintenance workers for response
  • Facilitate and coordinate vendor and contractor support to respond to maintenance issues
  • Receive and triage immediate maintenance repair requests from various Park Operating units and enter data into automated database
  • Produce necessary reports and prepare briefings for presentation to management personnel concerning the readiness state of the Park
  • Facilitate the complete handoff of any open requests to Facilities Reliability Teams at the end of each day
  • Monitor various Park communication channels and collect relevant maintenance information
  • Track all open work requests.  Monitor and communicate to designated authority current status of each open request until work is completed

Training/Technical Skills/Knowledge:

  • Intermediate computer skills: MAXIMO, Microsoft (Word, Excel, Access), Outlook (Mail)
  • Experience using phones and radio as means of constant and primary communication
  • Working knowledge of the Park, Resort Support functions, Reliability/Support Services Teams and familiarity with other Lines of Business
  • Strong Guest and Customer service skills
  • Demonstrated verbal (phone, and in-person) and written communication skills

Abilities & Behaviors:

  • Demonstrated high level of attention to detail
  • Demonstrated strong communications and process facilitation skills.  Must be able to comfortably apply these skills in dealing with people at all levels
  • Strong aptitude to work in a fast-paced environment where the ability to provide appropriate responses to co-workers in the park operating environment is absolutely essential
  • Strong ability to multi-task and prioritize maintenance service requests
  • Strong organization record keeping skills to correctly document and report active and completed maintenance actions
  • Ability to work with diverse personalities and work styles
  • Ability to be flexible with work schedule

Physical Demands:

Requires many hours of sitting at a console in the Facilities Central Control Room and requires the use of a headset

Shifts Available:

5:00pm – 1:30am, 7:00pm- 3:30am, 9:00pm-5:30am PST

Please note: Training will be on day shifts

Come work for the Happiest Place on Earth!