Material Test Technician in Rocklin, CA at Volt

Date Posted: 10/9/2021

Job Snapshot

  • Employee Type:
  • Location:
    Rocklin, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Materials Test Technician

This role will report to the Inventory and Logistics Manager and will be based in Rocklin, CA.

Triage Responsibilities:

  • Receive returned phones from shipping and perform cosmetic inspection.
  • Grade (cosmetic) all returned company Assets for refurbishment and/or E-Waste. 
  • Functional testing performed on Asset. To include all functions are considered ETN (Equivalent to New) prior to releasing to customer.
  • Tested and cosmetic Asset parts are available in FGI (Finished Goods Inventory) for customer requests. (handsets, power adapter, curly cords, and stands).
  • Testing parameters as needed to reflect potential bugs found, reported or issues relayed from the field to assist with narrowing down issues. Compiled findings in detail sent to Manager and other Departments as per protocol.
  • Report findings on returned phones to Engineering Department (ex. Audio issues, potential bugs Caption complaints, cosmetic defects & etc.).
  • Verify RMA cases meet the minimum requirements for Triage to process request from Support.
  • Present to Departments in a clear and comprehensive manner as required covering any range of issues: Bug reports, system issues, training opportunities, improvements to existing process’s and more.
  • Monitor unusual account activity as discovered in the daily implementation job and have impact on the execution of duties.
  • Work with other departments and management when an issue appears causing Triage to be unable to process request from Customer Experience team to find a prompt solution or work around until immediate issue is addressed and resolved.
  • Ability to act and react promptly to any additional request from Management and not having your daily responsibilities impacted.

Minimum Qualifications:

  • Working knowledge of mobile devices including but not limited to cell phones and tablets.
  • Ability to learn new programs and software with generalized training.
  • Working knowledge of Windows OS.
  • Working knowledge of IOS.
  • Functional ability to use MS Office Suite.
  • Knowledge of home networking including but not limited to navigating routers.
  • Ability to actively use available resources to find solutions (ex. Internet, case notes, etc).
  • General knowledge of computers and related peripherals.
  • Basic knowledge of warehouse operations and rules.
  • Work under limited supervision.
  • General knowledge of proper sanitization and health guidelines as they apply to resending phones, accessories, & etc. to the public.
  • General knowledge in technical writing.
  • Basic knowledge of VPN and firewalls.

Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing and walking (98%)
  • Keyboarding (100%)
  • Viewing computer monitor, tablet and cell phone screen requiring close vision (100%)
  • May lift or move boxes up to 10lbs

Work Environment:

Work is performed in a warehouse environment.