Medical Device Customer Support- In Valencia, CA in Los Angeles, CA at Volt

Date Posted: 8/20/2019

Job Snapshot

Job Description

NOW HIRING IN VALENCIA! 

Volt Workforce Solutions has partnered with leading personal medical device company in the city of Valencia! We are seeking a Product Support Associate! 

DUTIES AND RESPONSIBILITIES:

  • Manages complaint records according to FDA and ISO regulations.
  • The ability to solve technical customer service issues 
  • Receives and handles inbound calls and emails in a call-center environment to address technical and limited clinical support cases.
  • Cultivates and maintains customer relationships through proactive engagement within all levels of the organization.
  • Documents activities associated with service and support. Those which meet the criteria for complaints are documented as cases.
  • Fulfill and/or assist with quoting and processing customer orders in accordance with warranty guidelines or standard purchases.
  • Maintains high standards for customer satisfaction commensurate with the organization’s status as a world-class provider of life-changing medical technology.

Requirements:

  • High School diploma or equivalent experience, college degree preferred
  • Must be Solid Knowledge of MS word, Excel, and other computer programs. 
  • Must pass a drug and background check
  • Must be eligible to work in the US

If this is the opportunity for you apply with you most current resume or walk in during the hours of 9am-11am or 2pm-4pm, 8550 Balboa Blvd Suite 275 Lobby 5 Northridge CA 91325 

Hope to hear from you soon! 

Volt Workforce Solutions is an equal opportunity employer