Operations Manager in Raleigh, NC at Volt

Date Posted: 2/11/2021

Job Snapshot

Job Description

Above and Beyond? That’s Where Volt Starts.

Volt is currently searching for a well-skilled, motivated, Operations Manager in Raleigh, NC.  If you are someone who loves finding unique solutions for clients while delivering World Class Customer service, this position may be the perfect fit for you.

Be part of a solution driven, team environment where your skills and experience are valued.  Create your career momentum today with Volt – your growth is our reward!

As a Operations Manager you will:

  • Drives execution and strategy in the areas of service for clients, order fulfillment, and associate recruiting and retention to ensure that client needs are met effectively and lead to good customer satisfaction. 
  • Collaborates with Corporate Operations to design solutions to field challenges to ensure the optimum design and performance of operations processes
  • Develops and implements strategies to address areas of opportunity to drive revenue, increase efficiency, and maximize financial results
  • Provides training to field employees in conjunction with corporate wide initiatives.
  • Advises on service strategies and capability to deliver for regional RFPs. 
  • Ensures client satisfaction by overseeing client problem resolution. Oversees the implementation processes for new on-site client programs.   Participates in client QBRs as appropriate. 
  • Analyzes operations data and provides strategies with field management.  Solves complex business issues.
  • Participates in special projects and performs other duties as required. Performs other duties as assigned.

Requirements:

  • Strong operations management discipline in a continuous improvement environment. Ability to solve complex problems, apply sound judgment and decision-making skills
  • Ability to adapt in a changing work environment and achieve results through others; successful demonstration of the ability to organize, prioritize and guide the work of others
  • MS office Intermediate +
  • Highly energetic and results-driven, with a strong work ethic and commitment to excellence
  • Candidates selected must meet all pre-screening requirements