Operations Support Specialist in Lehi, UT at Volt

Date Posted: 5/14/2021

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Lehi, UT
  • Job Type:
  • Duration:
    N/A
  • Date Posted:
    5/14/2021
  • Job ID:
    278465
  • Contact Name
    Volt Branch
  • Phone
    208-375-9930

Job Description

Do you love helping People? Don't Miss Out on this Amazing Opportunity!

Operations Support Specialist - REMOTE!!!

Start Date: ASAP!

Pay rate:  $20/hr

Volt is looking for candidates to be a critical member of a Revenue Operations team which is responsible for submitting small business applications for health, dental, and vision insurance through the approval process with insurance carrier partners. As an Operations Support Specialist, you will prepare and submit customer applications to insurance carriers for approval. You will be responsible for reviewing and compiling necessary information, ensuring application packet completeness and accuracy, verifying proper formatting, and submitting the application using the carrier-specified channel. You will also conduct administrative tasks that support the submissions process. This role requires productive collaboration with other members of the team to quickly triage and resolve issues.

Your goals are to drive high throughput of submissions with a high degree of quality and consistency. As a member of the Revenue Operations team, you will be responsible for growing the company’s revenue from new business as well as increasing the number of small business groups and employees currently purchasing insurance.  



Responsibilities:

  • This role is responsible for helping businesses simplify and streamline how they manage their existing health benefits. As an Operations Support Specialist, you act as the owner for Broker of Record changes. You will be an advocate for and advisor to small business owners as they transition their health benefits. When required, you will work with prospective customers to advise them on the process, provide guidance, and identify and gather required documentation. You will also work with insurance carriers to migrate and establish small business health insurance plans. This role requires productive collaboration with other members of the team as well as carriers to resolve friction or exceptions in the process.

    You'll have unique insight and access into the full broker-of-record change process and you'll be empowered through data analytics to propose process improvements or product enhancements to improve the customer experience.

    As a critical member of the Revenue Operations team, you will be responsible for growing the company's revenue from new business and Broker of Record as well as increasing the number of small business groups and employees purchasing insurance.



Your skills include:

  • 2-3 years of experience in an operations, sales, or analyst role
  • Highly productive with good multitasking skills
  • Passion for helping people - especially when it comes to their health
  • Able to work in a high-volume contact center environment
  • Familiarity working with support ticketing and/or support CRM software tools
  • Fantastic oral and written communication skills
  • Strong desire to help businesses maximize their health care

Successful candidates will have solid computer skills, have worked in faster/multi-task environments, and have ability to learn/retain information fairly quickly.  Strong preference for candidates with experience in health, insurance, medical, and call center.

Standard benefits offerings available are health, dental, vision, term life, short term disability, AD&D and EAP

Interested Candidates can apply by sending a resume via job board or via jobs.volt.com.

** Volt is an Equal Opportunity Employer **