Pharmacy Services Specialist 2(9006) in Irvine, CA at Volt

Date Posted: 9/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Irvine, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $16.0 - $17.0/Hour
  • Contact Name
    Volt Branch

Job Description

Volt has partnered with a Pharmacy insurance company! We are looking for Call center reps to support a busy call center. The Call Center/Pharmacy Service Specialists assist pharmacies, patients and insurance companies in prescription processing in accordance with established policies. Responsibilities include but are not limited to the following:

  • Answer incoming calls to assist customers with a variety of inquiries
  • Place calls to gather data to resolve pharmacy claim and coverage inquiries
  • Obtain authorization from insurance companies to process new transactions
  • Partner with Claims Adjustors to determine claim eligibility and claim status
  • Enter and maintain accurate records in our information system
  • Respond to customer requests regarding service, products, and account information
  • Analyze and rectify customer concerns using established procedures


  • Minimum 2-4 years of related experience is required
  • Basic computer and keyboarding skills are required; Microsoft Office suite is a plus
  • Excellent interpersonal and communication skills, including good grammar and diction
  • Maintain a positive and professional demeanor during all business interactions
  • Ability to quickly and accurately organize and manage multiple priorities
  • Ability to read and interpret documents such as operating/procedure manual
  • Make sound decisions with an ability to learn quickly
  • Understanding of medical terminology is desired
  • Ability to sit for long periods of time (up to 8 hours per day)

For immediate consideration please contact Ana Arriero at 657-205-3038.