PMC Agent in Cranford, NJ at Volt

Date Posted: 7/11/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Cranford, NJ
  • Job Type:
  • Duration:
    16 weeks
  • Date Posted:
    7/11/2020
  • Job ID:
    228966
  • Pay Rate
    $20.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    9197827440

Job Description

 Volt Workforce Solutions is looking for PMC Agent for our client, a leading managed service provider. After reading the job info below, if interested, email an updated resume (in Word format).

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

Job Title: PMC Agent

Reference ID: 228966

Location: Cranford, NJ

Job Description:

The function of the PMC team to Open, Monitor and React to work orders

• Understands and uses internal tracking system, and well as other customer ticketing systems Microsoft Outlook, and phone system effectively
• Acknowledges Customer tickets upon opening
• Verifies accuracy of opening information with customer
• Assesses new Work Orders (WO) and, with the help of eSR, assigns WO to individual field engineers as well as TOC2 or TOC3 as necessary
• Orders parts for Parts Only WO
• Obtains tracking information from logistics & purchasing and posts it in (eMT) and communicates same to customer
• Takes ownership and oversees entire process from beginning to end for Bank of America (BOA) desktop WO.
• Takes ownership of labor only WO requiring Labor on Demand (LOD)
• Opens tickets for LOD work orders with appropriate vendor
• Coordinates technician site visits with customers and vendors
• Updates internal tracking system with timely, accurate, and unambiguous information (including time stamps)
• As needed, communicates with customers, subcontractors, partners and other Maintech personnel
• Monitors email traffic to identify actionable emails
• Follows TOC guidelines for marking and tracking emails
• Represents Maintech in a positive and professional manner
• Develops and uses excellent interdepartmental working skills to satisfy clients and achieve company goals
• Offers constructive criticism and solutions to improve company performance and increase customer satisfaction
• Identifies wasteful or inefficient practices and other unnecessary expenses
• Strives to prevent Escalations and other negative service call experiences; voluntarily assists team to mitigate customer service issues
• Recognizes situations requiring a service call escalation and follows proper escalation procedures
• Performs all duties as assigned by management

Requires Skills:

  • Problem solving and self-management skills with attention to detail. Ability to prioritize tasks and effectively communicate verbally and in writing.
  • 2-3 years of practical experience.
  • Excellent communication skills.

Required years of Expereince:

  • 2-3-year experience in a technical call center, field work doing break/fix work, or equivalent education.
  • Familiarity with ticket or work order tracking software

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

 Pay Rate is based on experience