Product Manager in Richardson, TX at Volt

Date Posted: 1/10/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    0 weeks
  • Date Posted:
    1/10/2020
  • Job ID:
    208597
  • Contact Name
    Volt Branch
  • Phone
    972/518-0156

Job Description

Are you the Sr. Product Management we are looking for?

Can you see yourself working for a software solutions world leader whose culture of collaboration runs deep?

Do you have heavy experience managing cloud software products including EEM and WFM?

Do you have Contact Center experience?

SUMMARY

As an EEM Product Manager, you will define and bring to market best of breed Workforce Optimization products. You will create industry leading products using your experience with Agile product development, technical knowledge, ability to quickly develop EEM and Workforce management product expertise within the company and ability to analyze and synthesize feedback from customers and prospects. You will write requirements, use cases, define buyer & user personas, and the go-to-market strategy. You will also serve as the internal and external subject matter expert for the EEM offering.

KEY RESPONSIBILITIES

  • Define technical and feature requirements for a new EEM product
  • Continuous delivery of requirements with prioritized business needs and justification supported by business case, market research, and new/existing customers' feedback.
  • Partner with Engineering to evaluate and select new technology for the EEM product
  • Own and communicate the product and solution roadmap.
  • Ensure CSAT and value realization of products.
  • Work cross functionality to define target pricing and got-to-market strategy
  • Manage the entire product line life cycle from start to finish; strategic planning to tactical activities.
  • Follow agile process with engineering to develop epochs, user stories and manage backlog
  • Participate and assist in go-to-market planning working with all stakeholders to execute
  • Use Agile Product Management methodology:
    • Conduct requirements gathering, reviews, and design review meetings with business stakeholders, domain experts and technical architects
    • Build, document, and execute user stories, use cases, test scenarios, test cases
    • Ensure accuracy and completeness of requirements, analysis and specification deliverables
    • Facilitate productive interaction between domain experts and technical resources 
    • Participate in the analysis and validation of solution specifications

EDUCATION

  • BA/BS Computer Science or related technical degree required
    • MBA strongly preferred

KEY REQUIREMENTS

  • 3 - 5 years of experience with and knowledge of:
    • Agile Product Management
    • Creating and maintaining a product roadmap
    • R&D teams, processes and methodology
  • Enterprise (B2B) software product management experience necessary.
    • Contact Center or WFM experience is “nice to have”
  • Experience in managing cloud software products
  • Strong technical skills & ability to partner w/ Engineering on design, architecture and functionality decisions
  • Demonstrated success defining and launching products
  • Excellent communication and interpersonal skills
  • Thorough understanding of the competitive landscape: appropriately define & position products & services.
  • Experience effectively using influence, negotiation and relationship building techniques to drive product decisions and effective execution
  • Current on technology trends, competitive data and market innovation within the enterprise software industry