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Product Support Specialist III in Waterloo, IA at Volt

Date Posted: 3/22/2019

Job Snapshot

  • Employee Type:
  • Location:
    Waterloo, IA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt is looking for a Product Support Specialist in Waterloo, IA to join our client’s worldwide team of diesel engine experts providing technical solutions and delivering problem resolution to customers across the globe. Our goal is to minimize engine downtime when failures occur and to prevent failures from reoccurring. We achieve this goal though three fundamental steps:

Communication – We work directly with dealer technicians to fully understand the failure and gather all relevant information.

• Investigation – We utilize technical publications, engineering documentation, and work directly with engineering teams to develop short-term engine repair recommendations.

Resolution – We document all of our findings, data and track trends to identify emerging issues. We actively participate in creation of technical solutions that provide long-term problem resolution.

Day to Day Activities:

• Analyze engine hardware and engine performance data to identify failures

• Provide troubleshooting direction directly to engine technicians

• Travel to the field when necessary to assist in troubleshooting and to gather failure data

• Work directly with vehicle factories to solve engine integration issues

• Engage engineering and quality improvement teams to determine root cause of field failures

• Develop short-term corrective actions and provide input on long-term problem resolution

• Improve engine diagnostics by authoring technical solutions

• Provide input into engine technical publications and training materials Job Requirements:

• Demonstrated experience with diesel engine troubleshooting

• Experience helping customers

VOLT provides highly skilled contingent workers to local, national and international clients in all major industries.  Volt has over 60 years of experience and is a leader in the industry.  We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.

We have a talented and upbeat staffing team focused on the quality of your career.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.

Volt is an Equal Opportunity Employer.

Contact a Volt representative by applying to this posting online or for immediate consideration email resumes to We look forward to speaking with you soon.

If you do not meet all the qualifications of the position listed here, please be sure to go to to see the other positions we have available that you may qualify.