Program Manager ( Staffing MSP Account) in Dallas, TX at Volt

Date Posted: 9/10/2021

Job Snapshot

Job Description

Every day at Volt, we see firsthand how one employee can make a difference for a business. Our success is built on our ability to identify and deliver quality talent. From start-ups to global accounts, clients rely on us for high-touch, consultative service and consistent delivery of qualified candidates. We know you have a choice of where you work, so we do everything we can to make Volt a first choice for talented professionals. We offer a diverse workplace that encourages collaboration, long-term career paths, and the chance to work with an array of great companies and inspired people.


Volt Workforce Solutions is actively looking for a dynamic leader and client facing owner for a high profile account in Dallas, TX. The Program Manager is responsible for the overall management and success of multiple specialized program. To act as the direct contact between the client and Volt personnel and management on all matters impacting the program. This individual is responsible for the overarching strategy and implementation of these programs.

Operational Efforts
* Act as the main point of liaison between the client, Volt delivery teams and Volt management on all program related issues
* Develop strategic plans and implementation of program enhancements in conjunction with the Implementation Team
* Meet with client managers on a regular basis to monitor quality, assess upcoming needs, current service levels, new or changing issues in the department, staffing opportunities or other matters
* Develop and assist, as required, in problem solving strategies for client issues, including contract negotiations and amendments
* Identify opportunities for expansion within account(s) and bring in Volt business development partners when appropriate
* Develop and present quarterly business reviews with client's management and sponsors
* Prepare reports based on specific program goals, measurements or SLA's as necessary
* Builds strong relationships with factory leaders including Manufacturing Supervisors, Superintendents, Manufacturing Manager, HR, and Factory Manager.
Leadership Efforts
* Monitor the overall performance of 2 embedded floor supervisors
* Manage weekly objectives with direct reports and lead direction of action steps for future activity
* Provide clear leadership and motivation to the team, ensuring they are aware of the company vision, the business goals and their individual objectives
* Provide general management, coaching, counseling and training of direct reports
Qualifications
* 3-5 years' management or supervision experience required
* Previous experience in Human Resources or related post-secondary education and/or equivalent business experience
* Advanced skills in excel; V-lookups and pivot tables required
* Associate's Degree or Bachelor's Degree preferred; an equivalent combination of education and experience may be considered
* Demonstrated problem solving, conflict resolution, and decision-making skills
* Experience in managing multiple projects/deadlines
* Strong customer service skills; ability to work with various personalities and styles of individuals