Program Manager in Burbank, CA at Volt

Date Posted: 1/30/2020

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Burbank, CA
  • Duration:
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

The Program Manager will manage and improve new and existing programs through excellent leadership, process improvement and outstanding customer relations.  This is a position that will assist in continuous improvement activities with the goal of achieving a robust program management process to meet the needs and demands of system level projects.  The right candidate will be a visible, key contributor to the future success of the organization who will train ITP team leaders in program management while leading the execution of programs.

Duties and Responsibilities: Includes the following and all other duties as may be assigned. Individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for the successful launch and/or execution of new programs.  Meet cost, schedule and technical goals through the product design, development and qualification phases and into stable full-rate production.

  • Lead integrated product teams by providing input and direction from the program management plan and ensure all phases of the plan are successfully executed.

  • Ensure programs remain on track in areas of schedule, cost, program objectives, required documentation, engineering progress, scope and contractual changes, as well as risk assessment and mitigation plans.

  • Take pro-active actions to resolve issues affecting the programs.

  • Act as the focal point for the customer relationship, maintain customer satisfaction while managing the program within the scope of the contract.

PERFORMANCE OBJECTIVES:  To achieve the mission for this position, the Program Manager must produce the following critical actions and results:

  1. New Program Execution:  Client is experiencing significant growth in the area of design to spec. systems development.  These are complex programs that require the coordination of design engineering, customer program level and technical personnel, procurement activities, development and test personnel, manufacturing groups and more.  The resulting systems are comprised of numerous components, all of which must meet aggressive goals for cost, quality and timely delivery.  The Program Manager will direct the completion of new programs that achieve budget and schedule requirements.  The execution of new programs requires the following:   

a. Manage to a Product Development Process (PDP) to reduce time and cost to market.

  1. Create and manage new programs following the phase gate process.
  2. Proactively anticipate problems utilizing risk analysis to plan for and mitigate those risks.

b. Manage existing / new programs with weekly and monthly meetings to discuss program progress, schedule and budget. 

c. Maintain constant awareness of program objectives, plans, schedules, upcoming events, risks, issues, changes and change-control, and current performance status through EVMS processes.

d. Ensure that program plans are realistic rather than optimistic, and are appropriately responsive to schedule changes.  Ensure that team members can articulate an appropriate rationale for program decisions and changes that impact schedules.

e. Collaborate with the CFO in developing program budgets and tracking performance for both internally funded and customer funded programs.  Ensure that milestones are met, invoiced and collected per schedule.

  1. Train IPT Leaders:  The Program Manager must provide leadership and improve team performance. All IPT Leaders must be able to work successfully within the phase gate process mentioned above.  This will include maintaining transparency to management and the organization on the progress / performance of programs. The Program Manager will utilize metrics to achieve continuous improvement in the following areas:

a. Conduct weekly and monthly program reviews that include program metrics, such as estimate to completion (ETC) and identified program issues & risks.

b. Improve on-time and on-budget delivery by successfully managing to the phase gate process. 

c. Reduce cycle time by streamlining processes, eliminating tasks, working with manufacturing and engineering groups to arrive at more efficient solutions.

d. Mentor team leaders on interacting with management, interfacing with customers and defining key issues. 

  1. Customer Relations:  The Program Manager will exhibit responsiveness and a proactive approach to communication that will result in excellent customer relations. This involves:
    1. Communicating with the customer with regard to the status of the program, and schedule or budget issues and providing a quick response to customer questions or feedback.
    2. Preventing “scope creep” by creating and fully understanding accurate proposals and estimates that encompass all of the customer’s RFQs.  Any issues will be brought to the customers’ attention in a timely manner.   
    3. Supporting negotiations of proposals, contracts and terms and conditions by providing recommendations to management and customers.
    4. Defining the voice of the customer and determining how to meet their requirements.
    5. Utilizing good judgment and proactive thinking to improve team performance, anticipate problems before they occur, take corrective action, and demonstrate a high level of task management.

PERFORMANCE EVALUATION:  The success of the Program Manager in achieving the objectives described above will be measured by the following:

  • Execution of programs to budget and schedule.
  • Customer feedback and questions are responded to in a timely manner.
  • Decreased time needed for program execution.
  • Effective execution to the phase gate process.
  • Prevention &/or mitigation of scope creep issues.
  • IPT team leaders have been mentored on the phase gate program process.
  • Organizational visibility of program, progress, risk and performance.

Competencies:   To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Problem Solving - Must have excellent problem solving skills. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  Bachelor’s degree in Engineering (Mechanical Engineering preferred) or Business Administration (Finance/Marketing). MBA is a plus.  Formal training in Program Management preferred (Phase Gate, QFD (Quality Function Deployment), LEAN, Six Sigma).  Minimum 7 years experience with progressive responsibility leading to Program Manager.  Aerospace experience supplying to primes and tier 1 is highly desirable.  Experience working with metal fabrication preferred, including: joining, welding, and brazing of sheet metal and related components. Familiarity with CNC machining, including: turning, milling, lathes, laser, water jet, press brake, tube bending, drop hammer forming, chemical processes, welding and heat treatment for annealing and hardening is desired.  Previous experience with exotic metals including titanium, stainless steel alloys, inconel, aluminum and nickel is desired.  Candidate will have previous working knowledge &/or direct experience in principles of Lean Manufacturing and 5S concepts.  Customer focused.  Cost and schedule focused.


*Volt is an equal opportunity employer*


Khadine Lotker

Professional Search Recruiter

Volt Workforce Solutions

2401 N Glassell Street, Orange CA 92865

Email :

' 310-926-3967

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