Program Manager in Visalia, CA at Volt

VOLT is currently hiring for a Program Manager in the Tulare County Area.

Job Summary:

The Program Manager is responsible for coordinating operational aspects of a major account and ensuring client satisfaction and program success.

Essential Duties and Responsibilities:

• Provide liaison between Volt and client while representing Volt in a professional, courteous, and knowledgeable manner.
• Troubleshoot and resolve all client service issues.
• Work to ensure contract compliance.
• Manage the support and development of Volt staff needed to support needs of the client.
• Coordinate with recruiting teams to ensure delivery to client’s requisitions.
• Responsible for the design of operations and training materials to support client’s needs.
• Maintain a high level of communication between the client’s corporate office, users, Volt on-site managers, Volt field offices, Volt corporate staff, and Volt leadership.
• Provide liaison to multiple Volt divisions to coordinate on service issues, contracts, or proposals.
• Conduct required reporting.
• Coordinate Quarterly Business Reviews and survey feedback to monitor client satisfaction
• Interface with General Accounting, Operational Accounting, and Contracts Manager relative to invoicing and Client Management Reports.
• Monitor and ensure compliance with Volt and client policies and procedures.
• Coordinate and provide support to sales and marketing efforts within the account.
• Turn client inquiries into requisitions.
• Develop relationships and maintain consistent contact with client’s decision makers and end-users, both existing and potential, in-person, by phone and through correspondence.
• Maintain relationships with the client to use as company reference.
• Acquire RFQs and proposal and presentation opportunities.
• Pursue and win contract renewals.
• Ability to arrive to work at a specified time.
• Attendance is an essential function of the job.

Additional Duties and Responsibilities:

• Perform special assignments and complete projects as needed.
• Develop and expand competency by continuing education and participation in training and seminars.
• Participate in Six Sigma training.

• 3 years experience servicing, supporting, developing, and generating major accounts.
• 2-3 years management or supervision experience.
• Associate’s Degree or Bachelor’s Degree in comparable field preferred. An equivalent combination of education and experience may be considered.

• Effectively communicate in writing.
• Effectively communicate verbally including by telephone.
• Effectively communicate in-person with internal staff, external clients, and field employees.
• Ability to create and perform business presentations.
• Ability to create complex business correspondence.

Core Competencies: