Program Manager in Baltimore, MD at Volt

Date Posted: 2/14/2020

Job Snapshot

Job Description

The Program Manager is responsible for coordinating service aspects of a major account and ensuring client and candidate satisfaction and program success. This is a hands-on role dealing with everything from candidate on boarding to client invoicing.

Essential Duties and Responsibilities:

  • Provide liaison between Volt and client while representing Volt in a professional, courteous, and knowledgeable manner.
  • Troubleshoot and resolve all client service and field employee relations issues
  • Work to ensure contract compliance across all business areas
  • Review client payroll service requests to insure within company and contract guidelines
  • Reach out to referred candidates via phone to make employment offer of temporary assignment at client
  • Onboard new contractors initiating drug and background screens and electronic onboarding paperwork, proactively following through to candidate completion
  • Building relationship with candidates utilizing remote methods and handle all employee relations items, including End of Assignments or employee terminations
  • Handle all Vendor Management System (VMS) and internal Applicant Tracking System ATS) administration
  • Responsible for the design of procedural and onboarding materials to support client and candidates needs.
  • Maintain a high level of communication between the client's corporate office, users, Volt on-site managers, Volt field offices, Volt corporate staff, and Volt leadership.
  • Handle all inquiries quickly and with an exceptional level of customer service
  • Coordinate Business Reviews
  • Interface with various internal departments such as Operational Accounting and Field Employee Payroll relative to billing data, invoicing and payroll issues
  • Monitor and ensure compliance with Volt and client policies and procedures.
  • Develop relationships and maintain consistent contact with client's decision makers and end-users
  • Ensure service excellence to achieve contract renewals.
  • Ability to arrive to work at a specified time.
  • Attendance is an essential function of the job.

Job Requirements

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: Qualifications  2-3 years’ management or supervision experience required  3 years’ experience in a customer service environment  Associate’s Degree or Bachelor’s Degree preferred; an equivalent combination of education and experience may be considered