Quality Assurance Specialist in Hamilton at Volt

Date Posted: 6/7/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Hamilton
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    6/7/2021
  • Job ID:
    262001
  • Contact Name
    Volt Branch
  • Phone
    919/782-7440

Job Description

Position Title: Quality Assurance Specialist                                  
Position Summary:
The Quality Assurance Specialist is responsible for monitoring, inspecting, and proposing measure to correct or improve the products and processes to meet the organizations established quality standards.
Essential Job Responsibilities:
  • Assist the Department Lead on quality assurance program and audit procedures in compliance with the contract and Service Provider delivery requirements are met.
  • Provide support and recommendations to the Training & Development Team.
  • Implement processes for continual quality improvement to ensure ongoing compliance with contract.
  • Respond to external programmatic audit reports and prepare corrective action plans on behalf of the organization.
  • Support the development and initialization of auditing systems, quality assurance tools, processes, and methods for evaluating the efficiency and effectiveness of Service Providers program operations and performance.
  • Interface with the Ministry Liaisons, Service Provider and Senior Leadership to develop and monitor programmatic practices and ensure program goals are achieved in accordance with the Ministry of Labour, Training and Skills Development.
  • Manage and oversee internal/external auditing activities which may includes workplace environmental assessments, arrange onsite visits, carrying out pre-audit checks and follow-up activities.
  • Develop, collect and analyses customer service delivery satisfaction metrics to drive Continuous Quality Improvement.
  • Utilize customer feedback, on-site observations, inter-departmental communication, and regular performance measures to identify potential issues and areas for improvement.
  • Identify potential areas of vulnerability and conduct root cause analysis to develop mitigation action plans.
  • Performs other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
Education and Experience:
  • Minimum 3-5 years Quality Assurance, monitoring and/or Compliance experience in a similar role.
  • Bachelor’s degree in a related discipline, Master’s degree a plus.
  • Flexibility and the ability to work in various locations across the catchment area to support our Service Providers.
  • Good organizational skills
  • A knowledge of as it relates to the field of Employment Services.
  • Experience with Continuous Quality Improvement frameworks and instruments.
  • Excellent written communication skills and experience with interpreting contracts.
  • Experience with electronic data analysis and QA .
  • Ability to work independently and effectively with others at various organizational levels.
  • Bilingual French-Canadian is a plus.
Knowledge, Skills and Abilities:
  • Demonstrable knowledge of
    • strong organizational, administration, presentation, and communication skills (both verbal and written).
    • cultural competency.
  • Demonstrable ability to
    • effectively engage and train to a wide variety of learning styles.
    • think analytically to identify training needs and evaluate the effectiveness of training.
    • utilize social media to communicate.
    • analyze and organize data for the purpose of contractual reporting.
    • work cooperatively with others on a team.
    • be accurate, precise, and attentive to detail build strong interpersonal relationships with internal and external stakeholders.
    • maintain the highest level of confidentiality, integrity and ethical practice.
    • meet goals of the organization.
    • navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.
Position Type/Expected Hours of Work:
This is a full-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. but will be determined by your supervisor. Occasional evening and weekend work may be required as job duties demand.
Travel:
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Volt is an Equal Opportunity Employer