Remote Customer Service Representative in Salt Lake City, UT at Volt

Date Posted: 9/12/2021

Job Snapshot

Job Description

Volt has Immediate Openings for Remote Call Center Representatives

Weekly Pay

*$16 - $17 Hour

*Temp to Hire

We ave immediate opening for experienced Remote Call Center Represenatives in a fast pace, well established National Health Insurance Company based in Sacramento CA.  

Essential Functions

Primarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processing

Effectively educate and influence members and prospective members on the value and benefit offered through its products, services and extensive network of doctors


One to two years of Call Center experience in High Volume (100+ calls per hour)

Must be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements made verbally or in writing

Proficient with Microsoft Word and Outlook

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally

Ability to spend 80% of day on telephone making outbound calls for customer information.

Home High Speed Internet with 50 mbps download and 10 mbps upload

Volt is an Equal Opportunity Employer