Remote Helpdesk Technician in Spokane, WA at Volt

Date Posted: 4/21/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    4/21/2021
  • Job ID:
    279823
  • Contact Name
    Volt Branch
  • Phone
    509-818-3939

Job Description

VOLT’s client is looking for a Helpdesk Tech.

This position is work from home (must to located in the Spokane area) due to COVID restrictions.

This is a 12 month Contingent/Temporary position in Spokane, WA and offered through Volt Workforce Solutions.  We are among the largest IT staffing companies in the US for temporary and direct hire placements and support many of the top rated IT companies in the Pacific Northwest.

To help Volt stay in touch with you and other great candidates in the Eastern Washington area we have created a specialized portal for you at http://staffing.volt.com/inland_northwest/ . Start here to see much more: http://volt.com/social.

JOB SUMMARY

Provides support services to internal and/or external users for software, applications, hardware, and telecommunications related issues.  Troubleshoot core applications, Microsoft applications, hardware errors, and Operating System.  Collect information, open tickets, perform triage, and resolve or escalate issues related to new hardware/software requests, network, application software and telecommunications to the appropriate staff. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist and support users with the use of core business applications, standard software, Windows, MS Office and other related business solutions.  Answer, evaluate, and prioritize incoming telephone, voicemail, email, and Self Service site requests for assistance. 
  • Maintain the Technical Support Software (ServiceNow) by identifying trends and accurately capturing details to enable the Problem Management function to improve IT processes and systems through accurate reporting.  Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures.  Make recommendations to management on updates and changes needed
  • Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues.
  • Responsible for installing, configuring, troubleshooting, and resolving incidents with respect to networking and desktop environments, including LANs, WANs, remote access, and VPNs.
  • Perform diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures utilizing remote access tools.
  • Responsible for performing installations and configuring computers/laptops using standard processes and tools.
  • Partner in a 24X5 global support team.  May be required to be on-call during specific times/projects.  Escalates complex problems to higher level of expertise within the organization.  

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • High school diploma or GED or the equivalent in vocational training.  College degree in information technology preferred.
  • Previous practical experience in a personal computer network environment.  One year of IT related Help Desk experience required.
  • A+ certification required.  MCDST (Microsoft Certified Desktop Support Technician) certification preferred. 
  • Knowledge of TCP/IP Protocols and PC knowledge, including hardware and software configuration, directory tree structure, Windows Messaging services, Active Directory, and Internet Explorer.
  • Good working knowledge of Windows Operating Systems, Microsoft Office software package, Active Directory, and system management tools.  Proficient in MS Office Suite, Enterprise Networks, computer system, and print device troubleshooting in a networked environment.
  • Possess outstanding customer service skills and the ability to communicate highly technical information to both technical and non-technical staff.
  • Good research, analytical, problem solving, and troubleshooting skills.  Ability to manage time efficiently and work under stressful conditions.
  • Good working understanding of computer hardware architecture concepts and technology related terminology.  Ability to effectively log tickets in call tracking software. 

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

How to Apply: Click on the Apply button to apply for this job.

Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements.  Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career.

Volt has over 60 years of staffing experience.  We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.