Remote Service Desk Tech in Spokane, WA at Volt

Date Posted: 7/15/2021

Job Snapshot

  • Employee Type:
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt | Service Desk  | Spokane, WA


We are seeking an individual to fill a position as a technician with a local company here in Spokane WA. This is a long-term year over year contract with a large Spokane Employer. This role is currently remote but will transition back to the office post COVID. 


The Service Desk Technician is responsible for providing day-to-day technical support to end users and must be able to effectively prioritize tasks and resolve issues as they arise. The Service Desk Technician is responsible for providing hardware/software service and support to end users via phone, e-mail, voicemail, IM, and in-person interaction. Personal interactions include employees at all levels of the organization to resolve problems and implementing solutions.

Essential Duties/Responsibilities may include but are not limited to:

  • Fulfills first-responder customer help desk functionality by receiving, interpreting and responding to trouble incidents though multiple mediums; records and logs all pertinent data concerning trouble calls through ticketing system.
  • Properly escalates unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources.
  • Ensures proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Administers support and troubleshoots various issues hardware and software issues, including on-the-spot problem solving for end users.
  • Perform remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Perform post-resolution follow ups to help requests as needed.
  • Provide end-user “how to” assistance.
  • Other duties as assigned.

Preferred Skills and Qualifications:

  • 2+ Years of direct experience in an enterprise sized technical support environment.
  • Strong interpersonal and communication skills are required.
  • Perform on-site and remote troubleshooting through diagnostic techniques
  • Experience with Active Directory Domain Services to configure users and computer
  • Preferred experience with Group Policy experience to configure devices (configuring devices in Active Directory)
  • Prior experience installing, configuring, troubleshooting, and repairing Windows-based computers, including expert knowledge of Windows 7, 10, within enterprise environments
  • Familiar with TCP/IP networking concepts, Internet, and email systems, end user desktop support and web servers
  • Ability to follow technical process and procedures
  • Strong documentation skills

Please note the following:

  • This is a W2 only position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

Volt is an Equal Opportunity Employer.