REMOTE Services Engineer- Digital Power Services in Franklin, TN at Volt

Date Posted: 9/20/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Franklin, TN
  • Duration:
    48 weeks
  • Date Posted:
    9/20/2021
  • Job ID:
    300761
  • Contact Name
    Volt Branch
  • Phone
    317-685-2200

Job Description

Services Engineer, Digital Power Services 
Remote work: 0% onsite due to Covid
Estimated 1 year Contingent to hire

Pay: $31.25 to $33.65/hr.


Remote anywhere! (Ideal candidate located in Franklin, TN or Costa Mesa, CA)

As the Digital Power Services Engineer you will use a combination of electrical, systems, network communications and application-specific software skills to:

  • Help customers maintain the reliability and performance of their systems, and address any potential technical problem.
  • Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
  • Work closely with our direct and indirect North America sales force to manage customer relationship and satisfaction.
  • Assist sales personnel in the pursuit of new business by providing pre-sales technical support and assisting with customer evaluations and system selection. Occasionally preparing and presenting customer product demos.
  • Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house.
  • Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing.
  • Resolve technical problems from end customers, application engineers, sales and engineering teams.
  • Identify and qualify product failures and assist product engineering in understanding and resolving them.
  • Case tracking by entering cases in our Customer Relationship Management tool.
  • Research and documentation of technical problems and solutions using our Knowledge Base.
  • Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems

Requirements:

  • Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
  • Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
  • Power and/or electrical systems knowledge
  • Computer knowledge, particularly relating to server, network and operating system installation and configuration
  • Experience with Windows Operating Systems and networking
  • Positive attitude, enthusiastic, self-motivated and customer-focused
  • People-person and team player, enjoying the cross-functional interaction required for this position
  • Quick learner with an inquiring mind
  • Strong written and oral communications skills
  • Comfortable working in a fast-paced, dynamic environment
  • Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel
  • SQL Database querying and programming experience
  • VBA, C++, or Java coding experience
  • On-site power system experience
  • Understanding of Power Quality standard
  • On-site or remote advanced technical support experience
  • Knowledge of Schneider Electric Power Monitoring and Control products
  • Knowledge of electrical power industry
  • Understanding of digital metering systems, PowerLogic preferred
  • Understanding of lighting control systems, PowerLink preferred
  • Controls or transformer protection experience\
  • Experience with CRM systems, Salesforce preferred
  • Bilingual: Spanish or French an asset

VOLT is an equal opportunity employer.