Remote Technical Support Specialist in Tucker, GA at Volt

Date Posted: 8/23/2021

Job Snapshot

  • Employee Type:
  • Location:
    Tucker, GA
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Remote Overnight Technical Support Specialist Needed!

In this REMOTE role, you will provide tier1 IT support, like Active Directory, Microsoft applications, and the like.  Follow any process for our IT customers. The position is 100% remote. The work schedule will be 10 PM to 7 AM - But the candidate needs to be available to work a schedule that includes weekends but a total of 40 hours/week.

What Will You Be Doing?

  • Assists users who are experiencing any procedural or operating difficulty with the use of IT applications, products, or services.
  • Works with users to troubleshoot and resolve first and second-level software and hardware problems and fulfills support requests.
  • Records accurate user and request information in the Remedy service management system.
  • Updates and maintains the Work Log with pertinent information for resolving the request.
  • Escalates higher-level problems to the next level analyst.
  • Applies knowledge gained to existing case and future cases.
  • Participates on teams or projects to improve internal processes or services offered to end users.

What You Need To Be Successful?

  • Requires high school diploma or equivalent experience.
  • Minimum of 1-year technical support experience required.
  • Possesses excellent customer service skills and represents the company in a professional manner.
  • Possesses excellent time management and organizational skills; is team-oriented, dependable, enthusiastic, self-starting, and self-motivated.
  • Possesses ability to read & comprehend written technical information in form of technical manuals.
  • Knowledge of Microsoft O/S and configuration and Microsoft Exchange/Outlook.

Comments/Special Instructions
Weeknights 10PM to 7AM. Weekends and Holiday will be required. Exact schedule TBD. Nationwide remote position. 40 hours work week.

Volt is an equal opportunity employer.