Remote Tier 2 Helpdesk Technician in Spokane, WA at Volt

Date Posted: 10/2/2021

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    N/A
  • Date Posted:
    10/2/2021
  • Job ID:
    302825
  • Contact Name
    Volt Branch
  • Phone
    509-818-3939

Job Description



Help Desk Specialist is a Full-Time, Regular position working Monday-Friday, day shift hours. This position may have the opportunity to start remotely during the current pandemic. 

VOLT’s client is looking for a Tier 2 Technical Support

This is a permanent direct hire role in Spokane, WA. This is offered through Volt Workforce Solutions. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support many of the top-rated IT companies in the US!

Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Enters, prioritizes, and escalates service tickets via the ticket system.

  • Maintains professional positive attitude that communicates our brand to our clients.
  • Resolves general IT problems (hardware, PC, networking, domain, software, etc.) in a timely manner.
  • Responds promptly to customer needs, escalates difficult customer situations, and solicits customer feedback to improve service.
  • Works directly with customers, via the phone, onsite, and online, to provide services and help resolve computing problems.
  • Loads appropriate PC software packages such as operating systems, networking components, and office applications.
  • Works independently to Resolves general IT problems (PC hardware, PC software, etc.) in a timely manner.
  • Develops deployment strategies for introducing new technologies into existing environments, i.e., new software, software patches, new hardware, hardware upgrades.
  • Takes the lead of help desk resources within projects as necessary.
  • Will take ownership of escalated tickets, using the engineering team as a support mechanism when needed.
  • Invests time with Jr. and Help Desk positions for training and mentoring.
  • Provides oversight, tracking, and reporting on the status of escalated tickets.
  • Analyzes system logs and identifies potential issues with computer systems.
  • Addresses scheduled downtimes, plans for and responds to service outages and other problems.
  • Researches unresolved IT issues for applications and unresolved software and IT application issues.
  • Monitors queue e-mail request folders
  • Provides support and/or coverage to meet queue needs based on department needs and team availability.  

General Duties and Responsibilities:

  • Honest, pleasant manner, and good personal hygiene.
  • Excellent communication and interpersonal skills.
  • Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment.
  • Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
  • Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.                                                                                              
  • Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
  • Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

How to Apply: Click on the Apply button to apply for this job.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.