Returns Coordinator in Memphis, TN at Volt

Date Posted: 10/19/2021

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions has partnered with a leading Research, Development and Manufacturing company in Memphis, and we are looking to find a Returns Coordinator for this facility. This position will be based out of the warehouse in Memphis, but will be in constant communication with other facilities and Distribution centers throughout. 

We are trying to fill this opportunity as fast as possible so please apply if you are genuinely interested in this role. 

Handles all returned part issues (systematically) that can’t be processed due to insufficient or conflicting information. 

v Responsible for resolving issues with the customer engineers for non-conforming inventory/parts via email and phone.

v Liaison between US Memphis receiving department and US field.

v Notifies, tracks and maintains all correspondence with the customer engineer until resolution.

v Maintains internal Non-Conforming database for problem cases.

v Liaison between Distribution center and tier 3 Service Agilent support team in India.

v Researches and resolves email inquiries from Field regarding WIP (work in progress) issues.

v Solves a broad range of receiving issues varying in scope and complexity.

v Requires good planning, prioritizing and judgment skills.

v Good verbal and written communication skills needed.

v SAP knowledge (preferred but can be taught)

v CRM (Parts ordering system for service group/can be taught)

v Microsoft office skills

Volt is an Equal Opportunity Employer