SaaS Sr. Account Manager in Newton, MA at Volt

Date Posted: 9/15/2019

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Newton, MA
  • Job Type:
  • Duration:
    N/A
  • Date Posted:
    9/15/2019
  • Job ID:
    192439
  • Contact Name
    Volt Branch
  • Phone
    317-685-2200

Job Description

SaaS Senior Account Manager

DIRECT HIRE POSITION

Remote – Work from Home & Travel

Qualified candidates will be considered from any state in US

Volt is looking for a remote Senior Account Manager for a quickly growing, fast-paced startup company.   

The ideal candidate will have:

  • Strong technical background; experience with SaaS platforms both selling and client management.
  • Ability to understand technical changes, software updates and time tables and translate technical information for customers including first line support.
  • Responsible for the company’s key and strategic customer accounts.
  • Cultivate and maintain long-term relationships with existing and (newly acquired) key b2b customers.
  • Responsible for b2b customer training and onboarding (travel).
  • Extremely flexible thinking with the ability to plan/change/pivot/adapt specific onboarding plan per customer based on:
    •  Knowledge of the platform
    • Understanding of customer needs and daily operations.
  • Trusted adviser to each customer; a liaison to both the customer and internal teams who support the product including development and sales.

This is a remote/work from home opportunity with a large travel commitment – up to 50% - across the US and some Canada. The role requires travel to customer locations for product setup and training as well as relationship management.

 SKILLS NEEDED TO PERFORM WELL:

  • Strong technical background and customer facing experience with SaaS platforms
  • Able to work effectively in a fast-paced tech startup.
  • Self-motivated.
  • Applicant must be able to work in WFH office environment and on the road.
  • Excellent customer service and problem-solving abilities.
  • Think on your feet – the applicant should be able to think outside the box, under pressure, based on anticipation of/response to customer specific needs.
  • Effective customer communication and management of expectations.
  • Salesforce experience preferred

BENEFITS

  • Competitive base salary plus commission
  • Health insurance, Dental insurance, Short and long-term disability and life insurance
  • Health savings plan and Stock options

As the company continues to grow, this role has the future potential to grow into the team lead in account management.

Please apply to position or contact Matt Haltom at (317) 599-4898 for any questions and more details regarding this position.

Volt has been serving some of the nation's strongest companies for over 60 years. As a Volt employee, you can expect the highest level of on-site support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with its employees.

Volt is an Equal Opportunity Employer