SAP-Customer Service Representative in Apex, NC at Volt

Date Posted: 4/12/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Apex, NC
  • Duration:
    48 weeks
  • Date Posted:
    4/12/2021
  • Job ID:
    272436
  • Pay Rate
    $19.75/Hour
  • Contact Name
    Volt Branch

Job Description

Volt has been a leader in the Staffing Industry for 60 years and currently has more than 100 branches nationwide to serve both our clients' and candidates' needs. We connect office professionals with leading employers in the area. Whether you are looking for a contract/temporary position or a direct hire, we are here to serve you. Find out more about us by visiting www.volt.com.

We are seeking an experienced Customer Service Representative (CSR) for our client in Apex, NC. The CSR will interact directly with internal personnel and customers ranging from expediter to company presidents, often under conditions of stress.  The CSR will be responsible for providing services to the customer from the time an inquiry or order is received until the customer has received the product. The position requires an excellent attitude, high motivation in problem solving, knowledge of company policies and products and the ability to protect the company's interests without antagonizing the customer.

Must have SAP knowledge and experience. 

Responsibilities Include:

  • Handle customer service inquiries and problems via the telephone, internet, EDI, Fax and e-mail.
  • Process workflow to ensure timeliness of releasing blocked orders to allow timely shipments, order entry, correspondence, and credit memorandums.
  • Provides team lead daily reporting of uncompleted work.
  • Participate in procedure development, testing system upgrades and special projects as needed.
  • Exhibit a positive attitude to customers and co-workers and eliminate negative communication.

Qualifications:

  • SAP Sales Distribution knowledge
  • SAP knowledge of transaction codes- sales and distribution
  • Good written communication skills
  • Experienced in Excel.
  • Courtesy and mature judgment is essential.
  • Excellent communication and SAP knowledge are essential.
  • Minimum of two (2) years of customer service, distribution or sales and marketing experience are required.
  • Must have worked in a team environment.
  • Self-motivation is a plus.

Volt is an Equal Opportunity Employer.