Service Desk Analyst Tier 1 in San Diego, CA at Volt

Date Posted: 10/16/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    San Diego, CA
  • Job Type:
  • Duration:
    96 weeks
  • Date Posted:
    10/16/2021
  • Job ID:
    305279
  • Contact Name
    Volt Branch
  • Phone
    805/426-6732

Job Description

Volt is currently hiring for a Service Desk Analyst in the San Diego Area!

Job Description:

The candidate will process Helpdesk email, log problems, and request/route tickets as appropriate. Bilingual English/Spanish is a plus.

Requirements:

  • 1-5 Years of Help/Service desk experience
  • Demonstrated excellence in customer satisfaction, strong customer service focus.
  • Evidence of customer service certifications or coursework is a plus.
  • Strong organizational abilities, good attention to detail.
  • In-depth knowledge of and experience with Microsoft Office Applications (Word, Excel, Power Point, Access, Project, Visio) strongly desired.
  • Communication Expert – must be articulate and speak clearly on the phone.
  • Experience with / understanding of technical concepts (software, hardware, network).
  • Previous experience working in a technical environment a plus.
  • Applies analytical thinking, shows creativity and ingenuity in thought process, excellent diagnostic and problem-solving skills.
  • Demonstrates excellent judgment in evaluating situations and making decisions.
  • Conscientious with strong work ethic, excellent interpersonal skills, great team-player

Volt is an Equal Opportunity Employer.