IT Operations Manager- Helpdesk in Spokane, WA at Volt

Date Posted: 5/30/2020

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

VOLT’s client is looking for a Service Desk Manager  

This is a direct hire position in Spokane, WA and offered through Volt Workforce Solutions.  We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support many of the top rated IT companies in the Pacific Northwest.

To help Volt stay in touch with you and other great candidates in the Eastern Washington area we have created a specialized portal for you at . Start here to see much more:

Job Description/requirements:

This candidate is responsible for the performance of the IT Service Desk team which includes:

  • Defining the tactics of the IT Service Desk team, in alignment with the strategies set forth by the Director of IT Service Operations.
  • Ensuring the IT Service Desk team is properly staffed, during IT business hours to support the customer and business needs.
  • Ensuring the IT Service Desk team members are all adequately trained.
  • Monitoring Incident and Request history of the IT Service Desk team and providing feedback.
  • Identifying Incident trends across the IT Service Operations team and working to address them
  • Defining and managing the project deliverables of the IT Service Desk team, ensuring deliverables are received on time and in full


  • 4-year technical degree with 4-years’ applicable experience or 10-years’ applicable experience
  • ITIL adoption experience preferred

Must haves:

  • Outstanding communication skills- written and verbal
  • Time management
  • Customer Service mindset at all times

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

How to Apply: Click on the Apply button to apply for this job.

Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements.  Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career.

Volt has over 60 years of staffing experience.  We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.