Service Engineer II in Bothell, WA at Volt

Date Posted: 7/18/2020

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Bothell, WA
  • Job Type:
  • Duration:
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Service Engineer (Medical)

This company located in Bothell, WA (near Seattle) is represented by a global distribution network in over 100 countries. The company holds a number of prestigious design awards and has in excess of 145 patents. The primary focal point for the Service Engineer II is handling requests for regulatory investigation.  As an advocate for the customer relationship, the Service Engineer II translates customer complaints into quantitative statements of technical issues. This position will act as a liaison between manufacturing, product development and regulatory.

This position is also responsible for additional duties and projects, as assigned by manager, that require a high level understanding of products and/or processes. Act as liaison between Service, Operations, and Design engineering, facilitating timely access and exchange of information related to newly recognized or resolved technical issues. Maintaining compatibility matrix for company products through end of life. Other duties as assigned.

Job Requirements:

The ideal candidate should possess an engineering Degree with 5-7 years broad-based experience in Technical Support / Service, Operations, and Project Management.  Lesser technical degree considered with 10+ years relevant experience.

Familiarity with complex PCBA-based electro-mechanical systems and the failure mechanisms common to them. Proficient with reliability and quality measurement methods. Proficient with data management tools (database, SQL, Excel, statistical software), and standard office software.

Ability to objectively distill large amounts of data to create persuasive need for action. into action to create actionable results. Familiarity with use of commercial change management software in a regulated environment, preferable medical. Demonstrated ability to provide technical training.

Volt is an Equal Opportunity Employer