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Service Ops Representative in Canton, OH at Volt

Date Posted: 2/18/2019

Job Snapshot

  • Employee Type:
  • Location:
    Canton, OH
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $13.0 - $13.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is hiring a Customer Support Representative to work onsite with our client, a leader in financial and retail automation software and hardware, in their Canton, Ohio office. 


Shift is 9:30 am - 8:30 pm, Wednesday - Saturday (4 x 10-hour days) 

As the Customer Support Representative, your focus is on providing outstanding customer and technical service to Managed Services customers, including, but not limited to financial institution's ATM networks. The Customer Support Representative is responsible for interacting with the client, third party vendors as well as other departments within the organization to resolve issues using established solutions as well as working collaboratively to find new resolutions. The Customer Support Representative will also ensure that all problems and questions are documented, researched, escalated as necessary, and monitored until resolved. 

Essential functions for this position include: 
• Monitoring and administering ATM fleet in relation to performance 
• Monitoring and administering corrective actions to ensure expedient resolution is obtained 
• Performing support desk functions such as taking customer calls and responding to email communications in the support of resolving issues 
• Documenting and providing timely updates on incidents as they occur 
• Providing technical support pertaining to the banking institution, 3rd party service providers, and field service 
• Acting as primary escalation point for internal and external customers regarding issues on ATM terminals 
• Performs related duties as required or requested by supervisor. 

• Position requires a self-motivated individual who is able to work independently or in a team environment with strong technical, analytical, communication and problem solving skills. 
• 1-3 years prior customer service/support desk experience 
• Knowledge of Active Directory a plus 
• Knowledge of Microsoft windows operating system 
• Possess strong computer skills with a working knowledge of MS Office applications (Word, Excel, Outlook) 
• Be able to troubleshoot issues over the phone 
• Some industry specific (ATM, Financial and or IT) post-secondary computer/technical education preferred, HS diploma or equivalent required 
• Committed to providing excellent customer service in a fast paced, multi-tasking environment. 
• Strong problem solving and teamwork skills. 
• Ability to troubleshoot and solve problems with a large degree of independence 
• Capacity to meet deadlines and to work under pressure with a strong sense of accountability 
• Flexibility to work a variety of shifts, including evenings, weekends and overnights 

After applying to this Job using the Apply or  Apply Now button, you can follow up on your application by calling the Enterprise Delivery Center at 512-362-5245. Be sure to note the  Job ID number found on this page and reference it when calling about the position.