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Service Ops Representative in Canton, OH at Volt

Date Posted: 3/13/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Canton, OH
  • Duration:
    100 weeks
  • Date Posted:
    3/13/2019
  • Job ID:
    165585
  • Pay Rate
    $13.0 - $13.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512-362-5245

Job Description



Volt is seeking a qualified person for a Customer Service Representative position. This person must be able to focus on outstanding customer service and technical service that supports our business. If you have customer service experience, are good with problem solving, and want to work with a leader in their industry, keep reading!



Shift is Friday - Monday, 9:00 am to 8:00 pm (4 x 10 hour days) 

As the single point of contact (SPOC) Customer Service Representative, this position is focused on providing outstanding customer and technical service in support of the Managed Services customers' ATM networks. The Customer Service Representative will also ensure that all problems and questions are documented, researched, escalated as necessary, and monitored until resolved. 

Essential functions for this position include: 


  • Monitoring and administering ATM fleet in relation to performance, to ensure benchmarks pertaining to processing and uptime availability are achieved. 
  • Monitoring and administering corrective actions to ensure expedient resolution is obtained 
  • Performing support desk functions such as taking customer calls and responding to email communications in the support of resolving issues 
  • Documenting and providing timely updates on incidents as they occur  
  • Acting as primary escalation point for internal and external customers regarding issues on ATM terminals 
  • Performs related duties as required or requested by supervisor. 


Qualifications: 

  • Position requires a self-motivated individual who is able to work independently or in a team environment with strong technical, analytical, communication and problem solving skills. 
  • 1-3 years prior customer service/support desk experience 
  • Knowledge of Active Directory a plus 
  • Knowledge of Microsoft Windows operating system 
  • Possess strong computer skills with a working knowledge of MS Office applications (Word, Excel, Outlook) 
  • Be able to troubleshoot issues over the phone 
  • Some industry specific (ATM, Financial and or IT) post-secondary computer/technical education preferred, HS diploma or equivalent required 
  • Capacity to meet deadlines and to work under pressure with a strong sense of accountability 
  • Flexibility to work a variety of shifts, including evenings, weekends and overnights 
  • Performs other related responsibilities, as assigned, to support specific department/business needs.

If this looks like a great job for you, apply now and call 512-362-5245 to follow up on your application. Please refer to job 165585 when calling. 

Volt is an Equal Opportunity Employer.