Service Ops Representative in Canton, OH at Volt

Date Posted: 8/24/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Canton, OH
  • Duration:
    40 weeks
  • Date Posted:
    8/24/2019
  • Job ID:
    184330
  • Pay Rate
    $0.0 - $13.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512-362-5245

Job Description



Volt is seeking a Customer Service Representative (Service Ops Representative) to work onsite for our client, a leader in manufacturing and servicing of automated transaction equipment, in Canton, OH. 


Pay Rate is $13.00/hour  
Shift is 7:00am-6:00pm Wed-Sat 
Training is Mon-Fri, day shift 


As the single point of contact (SPOC), this position is focused on providing outstanding customer and technical service in support of the Managed Services customers network. Reporting to the Service Operations Supervisor, the Service Operations Representative is responsible for interacting with the client, third party vendors as well as other departments within our organization to resolve issues using hardware and software systems through defined process and techniques. Working in a 24 hours, 7 days a week, and 365 days a year environment, the Service Operations Representative will also ensure that all problems and questions are documented, researched, escalated as necessary, and monitored until resolved. 

Essential functions for this position include: 
• Monitoring and administering the client's ATM fleet in relation to performance, to ensure SLAs pertaining to processing and uptime availability are achieved. 
• Monitoring and administering corrective actions to ensure expedient resolution is obtained 
• Performing support desk functions such as taking customer calls and responding to email communications in the support of resolving issues 
• Documenting and providing timely updates on incidents as they occur 
• Providing technical support pertaining to the client bank, 3rd party service providers, and field service 
• Acting as primary escalation point for internal and external customers regarding issues onATM terminals
• Performs related duties as required or requested by supervisor. 

Qualifications: 
• Position requires a self-motivated individual who is able to work independently or in a team environment with strong technical, analytical, communication and problem solving skills. 
• 1-3 years prior customer service/support desk experience 
• Knowledge of Active Directory a plus 
• Knowledge of Microsoft windows operating system 
• Possess strong computer skills with a working knowledge of MS Office applications (Word, Excel, Outlook) 
• Be able to troubleshoot issues over the phone 
• Some industry specific (ATM, Financial and or IT) post-secondary computer/technical education preferred, HS diploma or equivalent required 
• Committed to providing excellent customer service in a fast paced, multi-tasking environment. 
• Strong problem solving and teamwork skills. 
• Ability to troubleshoot and solve problems with a large degree of independence 
• Capacity to meet deadlines and to work under pressure with a strong sense of accountability 
• Flexibility to work a variety of shifts, including evenings, weekends and overnights 
• Must be eligible to work for any employer in the United States without sponsorship.



If this looks like the job for you then APPLY NOW and call 512-362-5245 to follow up on your application. We look forward to speaking with you!

 

Volt is an equal opportunity employer.