Service Ops Representative in Canton, OH at Volt

Date Posted: 5/10/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Canton, OH
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    5/10/2020
  • Job ID:
    212981
  • Contact Name
    Volt Branch
  • Phone
    919/782-7440

Job Description

Volt Workforce Solutions is looking for a Service Operation Representative to work with a leading retail and financial company.  After reading the job info below, if interested, email an updated resume (in Word format).

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

 Job Title: Service Operation Representative

 Reference ID: 212981

 Location: Canton, Ohio

Position Summary

 Reporting to the Service Operations Supervisor, the Service Operations Representative is responsible for interacting with the client, third party vendors as well as other departments within our organization to resolve issues using hardware and software systems through defined process and techniques. The Service Operations Representative will also ensure that all problems and questions are documented, researched, escalated as necessary, and monitored until resolved. Monitoring and administering TD Banks ATM fleet in relation to performance, to ensure SLAs pertaining to processing and uptime availability are achieved.
Monitoring and administering corrective actions to ensure expedient resolution is obtained
 Performing support desk functions such as taking customer calls and responding to email communications in the support of resolving issue
 Providing technical support pertaining to TD Bank, 3rd party service providers, and field service

Skills/Qualifications

 Knowledge of Active Directory a plus
 Knowledge of Microsoft windows operating system
 Possess strong computer skills with a working knowledge of MS Office applications (Word, Excel, Outlook)
Be able to troubleshoot issues over the phone
 Some industry specific (ATM, Financial and or IT) post-secondary computer/technical education preferred, HS diploma or equivalent required

Shift -Schedule

Shift is 7:00am-6:00pm-      Schedule – Wednesday  to Saturday
Training is Mon-Fri, -   day shift
 

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate $ 13.00 per hour