ServiceNow Architect in Los Angeles, CA at Volt

Date Posted: 9/4/2021

Job Snapshot

Job Description

Job Description

As a ServiceNow Architect, you will be responsible for the design and development of custom applications on the ServiceNow platform.

You must be technically adept, yet client focused in order to skillfully craft client business requirements from the project team that lead to accurate systems/technical requirements.

You will work as a team member along with the Project Manager, other Architects, and supporting team members to deliver the complete solution for the enterprise, while accomplishing these and other critical functions:

  • Participating in process flow analysis and process redesign along with the Project Manager
  • Performing advanced level development tasks within the Service Catalog and most modules within the ServiceNow platform
  • Writing/creating custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, and UI scripts
  • Creating overall technical architecture for ServiceNow solutions that align with business requirements
  • Working with current Architects to review developers code and provide recommendations/best practices to ensure success
  • Attending requirements review and validation sessions as required
  • Participating in SCRUM ceremonies
  • Maintaining current certifications; keeping up to date on all Delta releases
  • Sharing best practices and be consultative throughout the technical design of all projects
  • Producing a detailed functional design document to match customer requirements
  • Co-teaming with the Technical Architect to produce a technical specification for custom development and systems integration requirements
  • Participating in internal projects as required
  • Leading requirement gathering workshops and evaluating the most appropriate and effective technical solutions
  • Producing user stories & Demos & POC's

What you have:

  • A minimum of five 5 years of advanced experience with ServiceNow or ITSM tool configuration and custom development is required.
  • The successful Architect must be self-motivated with a proven track record in ITSM technologies, comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base, organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment.
  • The ideal Architect will have experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.), knowledge of web-based systems architecture, service-based architecture, databases, enterprise application architecture, as well as experience managing expectations and priorities, and will be advanced in JavaScript and ServiceNow JavaScript API's.
  • The Architect must have the ability to understand business requirements and convert them into solution-able designs, strong presentation and communication skills, and familiarity with project methodologies.
  • The successful candidate will demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.
  • A Bachelor's degree in Computer Science, MIS or equivalent is desired.
  • A Certified Systems Administrator, Certified Application Developer, and Certified Implementation Specialist – ITSM or other similar certifications is desired.

Volt is an equal opportunity employer.