Genesys Specialist in Bloomington, MN at Volt

Date Posted: 11/8/2020

Job Snapshot

  • Employee Type:
    Direct Hire
  • Job Type:
  • Duration:
    N/A
  • Date Posted:
    11/8/2020
  • Job ID:
    249169
  • Contact Name
    Volt Branch
  • Phone
    651/468-3980

Job Description

Calling All Genesys Product Specialist!!

We are looking for a Solutions Architect (Genesys Product Specialists) who will work with our customers on outcome-based solutions.  Solving our customers business challenges that include our products and services.  The person in this role will be well versed in all market offerings in their area of expertise and works closely with the account team to ensure the solution design meets the customer’s requirements the during the lifecycle of the sale.   

What Will You Be Doing? 

  • Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives
  • Provides solution consulting, technical design and sales support for account opportunities
  • Provides live demonstrations for customers and sales teams
  • Provides Customer facing presentations to customers, user groups, and conferences as required
  • Provides ownership of Technical Solution Deliverables. These could include:
    • Participating in Discovery and Documentation of Business Requirements

What Do You Need to Be Successful? 

  • Genesys/Interactive Intelligence experience-a must!
  • 2-3 years in Customer Experience at a minimum
  • Must have a good working knowledge of the Customer Experience industry and related protocols, including SIP, WebRTC, firewall traversals and VoIP
  • Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.

This is an excellent permanent opportunity with equally excellent salary!

Volt is an Equal Opportunity Employer