Sr. Manager - Timecard Processing Operations in Orange, CA at Volt

Date Posted: 9/5/2019

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Orange, CA
  • Job Type:
  • Duration:
  • Date Posted:
  • Job ID:
  • Pay Rate
    $90000.0 - $110000.0/Year
  • Contact Name
    Volt Branch
  • Phone
    805-560-8658 x21305

Job Description

This is a great opportunity to oversee 3 managers and 25 call center representatives within our Time Processing Department in a a professional environment. This is a Direct Hire opportunity with benefits. 

Job Summary:   

Manage the processing of Pay Bill transactions for field employees of Volt including:

  • Reps that you manage will be responsible for manual timecards in standard Volt and various customer formats
  • Processing sick pay in accordance with various state and city regulations, multiple vacation pay programs, multiple holiday pay programs, bonus payments
  • payroll adjustment processing like sick pay, garnishments and other issues
  • You would oversee and ensure payments are made in accordance with various state, city and federal guidelines
  • Oversee and manages payroll help desk for field employees
  • 25 direct reports and 3 of those are managers (call center manager, time processing manager and Benefits Manager)
  • High volume call center -1000 calls a day

Ensures timely and accurate pay to the employees and invoicing to our customers. Maintain adherence to policies and procedures as well as State and Federal regulations in the completion of the Pay/bill processes.  Provide tools and opportunities to staff to develop sound business processes to support all varieties of customer needs.

Duties and Responsibilities:

  • Ensure accurate and timely processing of Pay/Bill transactions, by utilizing the tools provided to manage the completion of weekly process cycles and coordinating with Branches/Programs/On-sites, Corporate and other accounting teams as required.
  • Provide support to Branches/Programs/On-sites to develop effective processes that are customer driven
  • Maintain and manage the company’s Field Employee help-desk within agreed upon times, satisfactorily resolving employees questions about their pay
  • Provide reports and feedback on standard processes and projects
  • Maintain accounting and fiscal controls and procedures
  • Inform Management of any deadlines or projects at risk
  • Effectively and efficiently manage staff and all resources available, ensuring team has adequate resources and tools to maintain Volt Standards
  • Supervise team to ensure regulatory, Volt and Shared Accounting Services policies are followed.
  • Assist with the development of Budgets and Resource requirements for Team and Department, based on established procedures for projected Production and Projects.
  • Management and documentation of current and changes in business requirements and processes. Continuous review of processes and redesigns where appropriate to drive efficiency and quality
  • Weekly Metric reporting to identify team efficiencies, identify issues, and trend analysis
  • Provide on-going training and support to team as needed to ensure staff achieves a high level of performance and development opportunities
  • Perform special assignments/complete projects as needed.
  • Resolve issues/concerns as they arise and on a proactive basis with in-house staff, Onsite staff, corporate staff, and Customers as needed.
  • Develop and maintain audit procedures and internal controls for all processes. Monitor and Audit staff compliance with established procedures
  • Create and administer annual reviews for subordinates.
  • Provide Management with feedback on ways to improve the work environment, procedures and work performed.
  • Perform all other duties as assigned and as required for the quality performance of Shared Accounting Services.

Knowledge of:

  • General accounting principles and practices
  • Timecard/Payroll processes and principles
  • PeopleSoft applications or equivalent complex Accounting systems.

Skills and/or Experience:

  • 5 + years of work experience in a high volume, complex transaction environment which may include but not limited to Staffing industry or Accounts Payable / Accounts Receivable / Payroll departments
  • 2 + years’ experience in a leadership role, skilled at leading and managing a large team
  • Customer Facing professionalism at a VP Level
  • MUST be a problem solver, good coach and mentor to team
  • Must be resourceful to identify problems and find the solutions by being a go getter
  • Bachelor’s degree or higher preferred
  • Ability to lead a team in performance of assigned tasks.
  • Ability to review, redesign and manage complex and varied processes with a high volume of transactions
  • Ability to design, maintain and monitor process controls
  • Knowledge and understanding of how to effectively utilize automaton tools (may include but not limited to Peoplesoft, Peoplenet, CRM, help desk software)
  • Skilled at gathering and utilizing key metrics to measure efficiency and effectiveness of processes
  • Knowledge of Database Software (Access) and Strong Spreadsheet Software skills (Excel)
  • Strong attention to detail.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to collaborate with staff, peers, branches, corporate and customers as necessary to achieve objectives.
  • Ability to effectively communicate – both verbal and written.
  • Superior customer service skills
  • Ability to manage time effectively, to demonstrate strong organizational skills and to handle multiple priorities.
  • Relies on experience and judgment to plan and accomplish goals.

Please send your resume to Shree Thakarar at

Volt is an Equal Opportunity Employer