Sr. Program Manager in Elk Grove, CA at Volt

Date Posted: 9/14/2020

Job Snapshot

Job Description


Volt Workforce Solutions is actively looking for a dynamic leader and senior client- facing owner for a high profile account in Elk Grove, California. The Senior Program Manager is responsible for the overall management and success of multiple specialized programs and named accounts to ensure achievement of all contractual obligations and performance in meeting and exceeding goals and objectives. To act as the direct contact between the client and Volt personnel and management on all matters impacting the program. This individual is responsible for the overarching strategy and implementation of these programs.


Essential Responsibilities


Operational Efforts
* Act as the main point of liaison between the client, Volt delivery teams and Volt management on all program related issues
* Develop strategic plans and implementation of program enhancements in conjunction with the Implementation Team
* Meet with client managers on a regular basis to monitor quality, assess upcoming needs, current service levels, new or changing issues in the department, staffing opportunities or other matters
* Monitor and ensure the utilization of Volt's policies, procedures and compliance controls
* Market the program to the client, and 1st and 2nd tier suppliers as appropriate
* Develop and assist, as required, in problem solving strategies for client issues, including contract negotiations and amendments
* Identify opportunities for expansion within account(s) and bring in Volt business development partners when appropriate
* Work with Volt's corporate departments to resolve invoice queries or issues as quickly and efficiently as possible upon final explanation
* Develop and present quarterly business reviews with client's management and sponsors
* Meet with hiring managers to qualify requisitions, market candidates, schedule interviews, obtain feedback and fill orders
* Prepare reports based on specific program goals, measurements or SLA's as necessary
Leadership Efforts
* Monitor the overall performance of the program and develop continuous improvement recommendations and plans with functional/hiring managers
* Assist management with the training of staff on MSP web-based systems or program policies and procedures
* Work with corporate departments to actively manage and reduce DSO
* Manage weekly objectives with direct reports and lead direction of action steps for future activity
* Provide clear leadership and motivation to the team, ensuring they are aware of the company vision, the business goals and their individual objectives
* Provide general management, coaching, counseling and training of direct reports
* Review training requirements, develop and agree training action plans with individual staff members and ensure their implementation in conjunction with management
* Maintain budgeted headcount within the team, minimizing staff turnover and effectively managing the recruitment process when necessary by liaison with senior management and conducting interviews as necessary
* Handle all Human Resource functions such as compensation, fair employment practices, performance reviews, disciplinary actions and hiring and terminations of Volt in house employees as necessary
Qualifications
* 3-5 years' management or supervision experience required
* Previous experience in Human Resources or related post-secondary education and/or equivalent business experience
* Associate's Degree or Bachelor's Degree preferred; an equivalent combination of education and experience may be considered
Required Skills
* Demonstrated problem solving, conflict resolution, and decision-making skills
* Ability to successfully communicate in-person and by telephone with internal staff, external customers and field employees
* Ability to travel to customer/vendor site, providing own method of transportation
* Ability to work within a flexible work environment and non-traditional work schedules, as necessary
* Experience in managing multiple projects/deadlines
* Computer and office equipment proficiency
* Working knowledge of applicable software's utilized at the customer location
* Strong customer service skills; ability to work with various personalities and styles of individuals
* Ability to successfully communicate in-person and by telephone with internal staff, external customers and field employees
* Knowledge of federal and provincial employment law

Job Requirements

Sr. Program Manager