Systems Analyst in Spokane, WA at Volt

Date Posted: 11/14/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    36 weeks
  • Date Posted:
    11/14/2019
  • Job ID:
    200833
  • Contact Name
    Volt Branch
  • Phone
    509-891-7000

Job Description

Volt | Systems/Business Analyst | Spokane, WA

SUMMARY

We are seeking an analyst with broad experience in an banking environment to facilitate business and system analysis.

JOB PURPOSE:

The System Analyst will be responsible for monitoring the Production, Acceptance, or other environments of the infrastructures and services used throughout the bank ensuring that service levels are maintained. The operator will be a focal point for logging, assessing, categorizing, prioritizing, carrying out basic first line analysis, coordinating resolution and follow-up of new incidents for alerts and support calls from other internal support groups in line with agreed procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Analyze system/manual alerts and react as required by the documented procedures.
  • Raise, assign, escalate and follow up Operational Incidents in accordance with the company's Incident Management process; performs tracking and management of Incidents to resolution.
  • Ensure accurate and timely updates to Incidents at all times. Ensure the communication of Incidents and status updates are of high quality and contain accurate and up-to-date information.
  • Execute routine support procedures and batch processes; monitor results to ensure batch production completion within service level guidelines.
  • Generate and distribute reports in accordance with the Incident Management procedures and TOC standards.
  • Provide input and feedback for the development and improvement of communications, processes and procedures.
  • Perform administrative tasks for NOC Tools, contact, escalation and mailing lists and other documentation or systems.
  • Follow all documented procedures to fulfill job responsibilities.
  • May be assigned to maintain logs or journals pertaining to information regarding activities performed to pass on to next shift, update and maintain statistics information for department management use or cross-training into other operator shifts.
  • Ability to coordinate major incident communication efforts using established documented procedures.
  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Associate, Vocation or Technical Degree in Computer Operations or Operations Management preferred.
  • Previous relevant work experience. Computer operations experience preferred; previous experience working in shifts is mandatory.
  • Experience working in a framework of formal Incident Management processes and exposure to company-wide ticketing systems are essential.
  • Experience of working in a customer focused environment.
  • Working knowledge of monitoring platforms and applications.
  • Familiar with basic troubleshooting in Windows or Network environments.
  • Proficient written and verbal communications.

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

Volt is an Equal Opportunity Employer.

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