Technical Specialist in Pasadena, CA at Volt

Date Posted: 9/2/2021

Job Snapshot

Job Description

Volt is looking for an outstanding Helpdesk professional to join our client's office located in Pasadena, CA. This role is on onsite and the work hours are 7am-4pm (with some flexibility). 

Responsibilities:

  • Troubleshoot and resolve computer workstation software, hardware and network issues
  • Resolve customer issues and inquiries via phone, emails, ticketing system, or remote access.
  • Maintaining a high level of customer satisfaction
  • Make inquiries to determine nature of customer problems
  • Research using knowledge base and collaborate with team members to identify and resolve technical issues
  • Walk customer through problem-resolution steps
  • Follow defined processes and policies, such as compliance to escalation procedures and customer support processes
  • Track and route issue requests
  • Documenting detailed resolution steps
  • Creation and maintenance of training manuals and internal technical documents
  • Set up computer hardware and software for sales orders Provide training to end users

Skills:   

Behavioral skills:

  • Excellent troubleshooting skills and problem solving
  • Willingness and desire to learn new technologies
  • Possess a strong customer support focus
  • Energetic and results oriented

Competences:

Technical / functional skills:

  • Helpdesk Experience 
  • Ability to diagnose and resolve basic computer/technical issues
  • Working knowledge of Windows Operating System, computer workstation hardware, and networking
  • Knowledge of service call tracking applications
  • Knowledge and experience of customer service practices
  • Ability to translate technical concepts into every-day language while working with internal and external stakeholders
  • Strong written and verbal communication skills
  • Be able to pass background checks conducted by law enforcement agencies

Volt is an equal opportunity employer.