Technical Support/Helpdesk in Lowell, MA at Volt

Date Posted: 6/27/2020

Job Snapshot

  • Employee Type:
  • Location:
    Lowell, MA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

IT Support Specialist Tier 2

Roles and Responsibilities:

  • Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
  • Escalate issues to Tier 3 as needed
  • Build, maintain and deploy end user system images on devices
  • Manage all work in service desk ticketing system
  • Provide remote support for US & International offices
  • Perform all work according to defined process while keeping pace with fast business growth
  • Assist in developing and documenting improvements to current processes
  • Conduct one on one and small group training to end users on supported technologies
  • Assist in the ordering, receiving, storage, deployment and retirement of PC assets
  • Work with third party vendors to augment the functions of Internal IT
  • Travel periodically to company locations

Job Qualifications:

  • Great interpersonal & customer service skills, and a good team player
  • 2+ years related IT Support experience
  • Windows 7/10 troubleshooting
  • One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc)
  • Good analytical problem solving skills to isolate and resolve problems
  • Experience working from a help desk management system
  • Strong verbal and written communication skills 
  • Ability to work independently and in teams reaching high levels of productivity
  • Comfortable switching quickly between tasks
  • Demonstrates strong work ethic
  • Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution

Volt is an equal opportunity employer