Technical Support Specialist in Elk Grove Village, IL at Volt

Date Posted: 10/13/2021

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    96 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Technical Services Specialist 

Elk Grove Village, IL


Responsibilities and Duties

•    Understand customer goals
•    Identify consequences of various solutions
•    Maintain a high level of customer satisfaction by clarifying customer needs and ensuring they are met
•    Provide expert product knowledge across our product lines
•    Utilize Jira, SAP or other tools to view requests for scheduling
•    Serve as a product expert, being able to solve routine product and system issues
•    Solicit and analyze customer feedback for product performance and value
•    Handle customer issues promptly and escalate issues as necessary
•    Troubleshoot fare collection systems and networks over the phone and at client sites
•    Provide client with overview of installation activities, and assist them with training and support
•    Configure and test fare collection systems and networks
•    Review technical specifications
•    Assist in the development of sales and marketing information
•    Complete special projects as directed by management

Qualifications and Required Skills

•    BA/BS degree in Engineering or related field
•    3-5 years of experience, preferably in fare collection or a related industry
•    Must have sound workstation/server knowledge and a computing support background, with a focus on hardware, and a thorough knowledge of Operating Systems
•    Knowledge of Jira, SAP, Salesforce and Microsoft Office Suite
•    Some knowledge of MSSQL, Sybase and Oracle, WinXP/7/10, Server 2008/2012, Linux and/or UNIX
•    Familiarity with fare collection solutions preferred
•    Ability to travel upwards of 65% or greater

Key Competencies
•    Excellent written and verbal communication skills
•    A common sense understanding to carry out instructions provided in written, oral or diagram form
•    Attention to detail and accuracy
•    Adaptability and flexibility
•    Analytical skills
•    Mechanical aptitude and ability to work collaboratively with engineering team
•    Strong negotiation skills and ability to work with people at all levels inside and outside the organization
•    Ability to write reports, business correspondence and procedures, along with being able to effectively present information to managers, clients, customers and the general public
•    Ability to apply concepts of basic algebra and geometry
•    Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists
•    Ability to:
o    Build customer loyalty
o    Improve work standards
o    Provide continuous improvement
o    Initiate action
o    Adapt
o    Contribute to team success
o    Manage work (including time management)
o    Communicate effectively
o    Cross-sell and make recommendations to improve client solutions

Volt Offers:

  • Weekly Pay
  • Direct Deposit or pay-card
  • High school diploma program 
  • Better-U Penn Foster courses 

Volt is an Equal Opportunity Employer

Please apply to this ad directly and a Volt representative will contact you!