Telecom Solutions Engineer-Genesys Products in Bloomington, MN at Volt

Date Posted: 7/25/2021

Job Snapshot

  • Employee Type:
    Direct Hire
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  • Duration:
  • Date Posted:
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  • Contact Name
    Volt Branch
  • Phone

Job Description

Design Engineer-Genesys Remote Opportunity!

In the direct hire opportunity, you will work with the Solutions Architect and Sales Team to design a solution that is compelling and desirable for our clients.  We are looking for a candidate that is highly motivated, and who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for our customers with Outcome-Based solutions that includes strategic products and services.  You will work closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale.   

What Will You Be Doing?

  • Serve as the subject matter expert in key areas with a broader background in Genesys technical solutions:  Customer Experience, Cloud, Managed Services, Professional Services, and Maintenance.
  • Analyzes customer needs, issues, and interests to formulate a strategy that will achieve business objectives.
  • Provides solution consulting, technical design, and sales support for account opportunities.
  • Provides live demonstrations for customers and sales teams!!
  • Ensures productive relationships with manufacturer technical peers.

What Do You Need To Be Successful?

  • 5-8 years expertise related to SIP and Cloud based Call Center Services and architectures.
  • Experience designing solutions and developing presentations.
  • Must have a good working knowledge of the collaboration industry and related protocols, including SIP, WebRTC, firewall traversals and VoIP
  • Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.
  • Exceptional customer facing skills
  • Excellent verbal and written communication skills
  • Ability to work independently with minimal direction resulting in an accurate solution architecture for the client

Volt is an equal opportunity employer.