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Training Coordinator in Durham, NC at Volt

Date Posted: 1/18/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Durham, NC
  • Duration:
    48 weeks
  • Date Posted:
    1/18/2019
  • Job ID:
    158280
  • Pay Rate
    $17.0 - $19.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919/829-1660

Job Description

Volt Workforce Solutions offers full-service staffing and talent management consulting to help local, regional, national, and international companies. Through niche recruiting expertise and project management, VWS delivers solutions in IT, Technology, Engineering, Accounting, Administrative, Call Center, Human Resources, Technical and Creative Communication, and Manufacturing.

Volt is an equal opportunity employer.

The duration of the assignment is up to 12 months

We are actively seeking Training Coordinator for our client in Durham, NC.  This is a great opportunity to work with a dynamic company that is a global leader in the field of in vitro diagnostics.

The Customer Education Training Coordinator serves as the liaison between the customer and the Customer Education Department to schedule internal and external customers for instructor led training and online training.

RESPONSIBILITIES INCLUDE:

  • Management of customer (internal and external) scheduling and related logistics for Instructor-Led Training and online courses.
  • Manages the scheduling of both instructor led classroom  and online training. Has responsibility of all related logistics, including reserving training rooms, technology set-up, managing customer lodging, airfare and meals, maintaining training calendars.
  • Collects and reports customer data for the Customer Service Organization. Analyzes results and makes recommendations based on data.
  • Acts as liaison between customers and Customer Education Training team. Responds to all internal and external inquiries using established departmental procedures.
  • Communicates with and trains customers, field staff and key internal staff on the following: online training, self-service training, training registration, learning management,etc.
  • Maintains and administers Customer Education Website – including proactively manages user accounts and course related data. Develops and maintains reporting to measure and track eLearning usage.
  • Ensures functionality of the website in the areas of registration, notification, administration of training operations, assessment, and resource management.
  • Provides and supports daily maintenance and trouble-shoots website related issues.

QUALIFICATIONS:

  • B.S. in Business or equivalent work experience
  • Excellent communication (interpersonal and written), presentation, and introductory facilitation skills.
  • Delivers a positive, confident connection with customers and associates in an effort to help manage change with respect to online scheduling and education.
  • Requires a strong customer focus that includes excellent written and verbal skills for the purpose of documentation development, editing and customer and field communication.
  • Quickly and efficiently recognizes and investigates problems. Recommends solutions, offers options and resolves customer issues
  • Strong detail orientation.
  • Competency in desktop computer applications (Microsoft Office Suite) as well as learning technologies.