Access Provisioning Manager in Herndon, VA at Volt

Date Posted: 4/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Herndon, VA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $27.66/Hour
  • Contact Name
    Volt Branch
  • Phone
    (804) 727-0017

Job Description

VOLT has partnered with a well-established client who has a need for a Provisioning Manager 3 to 6-month Contract to hire Fulltime position.  This is an on-site OPPORTUNITY in Herndon, VA.  Do you have experience in Telecom Provisioning, managing Tier 2-3 interviewing, staffing, scheduling, reporting?  If so, please consider applying for this role today

Title:                                    Access Provisioning Manager - Job #107431
LOCATION                           Herndon, VA
Industry:                             TELECOMMUNICATIONS
Type                                     6 Month Contract to Hire Full Time

Our Client is a leading business communications and network provider that helps businesses fully leverage the cloud. Award-winning service portfolio includes Voice, Unified Communications, SD-WAN, WIFI, and Internet services, backed by dedicated project management and 100% US-based technical support. Client is uniquely positioned to deliver custom managed solutions to businesses that desire a broad range of high-value services from a single nationwide provider. With over twenty years of expertise, Client empowers businesses of all sizes to simplify operations, improve communications, increase productivity, and lower costs.

  • Manage a team of CLIENTS Activations Tier 2, Tier 3, Team Leads, and Supervisor.
  • You lead, motivate, mentor, supervise, manage and ultimately responsible for the on-time delivery of CLIENT products/services and SLAs assigned to your team
  • Resolve customer escalations via direct verbal communication and written communication
  • Work on internal/external projects as directed by management
  • Directly interface with customers and customer project management teams to continually provide support for solution development and implementation.
  • Develop, maintain and report on Key performance indicators for the product performance
  • Call Center: Management of inbound call teams with metrics of ASA, AHT, Service Levels, and forecasts
  • Process and procedure knowledge with experience in reviewing, editing, formalizing, and driving training to the technician level
  • Detail oriented in circuit delivery, testing, troubleshooting, documentation, and training Creating process to improve case/trouble ticket work and provide next level training design
  • Ticket Management, team management, team dynamics, leadership, and strategic thinking

Qualifications - Network ducation:

  • Qualified candidates will have intermediate ILEC design and working experience.
  • Hands on IPv4/IPv6 routing & router experience for commercial WAN/LAN networks.
  • Configuration experience of router services such as IPSEC, DNS, ACL’s, Port Forwarding, NAT & DHCP
  • Intermediate Interface knowledge, Error statistics, Event logs, Sync loss & DLCI creation
  • Ethernet experience of Half/Full duplex, VLAN, Firewall policies
  • Network RFC’s such as 1483/1490, Wireless, Encapsulations such as MLPPP, PPPOE, MLFR

General Qualifications

  • BA/BS plus 3-5 yrs. experience (or) MBA, MA, MS with 2-3 yr. experience
  • Ability to resolve complex issues in creative/efficient ways
  • Ability to exercise judgment in selecting methods/techniques/criteria of obtaining results
  • Ability to network w/key contacts with internal and external organization
  • Ability to determine methods/procedures on new assignments
  • Proven record of successfully managing operational teams

People manager to manager people, escalation, background in circuit delivery is ideal. Telecom. Attendance is big. Prompt, self driven. Management is must, excel savvy, quick to up on systems Carrier and circuit provisioning is a plus. Open to someone who had management.