Access Provisioning Manager in Herndon, VA at Volt

Date Posted: 5/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Herndon, VA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $27.66/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

VOLT has partnered with a well-established client who has a need for a Provisioning Manager located in Herndon, VA.  Do you have experience in Telecom Provisioning, managing Tier 2-3 interviewing, staffing, scheduling, reporting?  If so, please consider applying for this role today.

  • Manage a team of 7-8 Access Provisioners
  • You lead, motivate, mentor, supervise, manage and ultimately responsible for the on-time delivery of products/services and SLAs assigned to your team
  • Resolve customer escalations via direct verbal communication and written communication
  • Work on internal/external projects as directed by management
  • Directly interface with customers and customer project management teams to continually provide support for solution development and implementation.
  • Develop, maintain and report on Key performance indicators for the product performance
  • Call Center: Management of inbound call teams with metrics of ASA, AHT, Service Levels, and forecasts
  • Process and procedure knowledge with experience in reviewing, editing, formalizing, and driving training to the technician level
  • Detail oriented in circuit delivery, testing, troubleshooting, documentation, and training Creating process to improve case/trouble ticket work and provide next level training design
  • Ticket Management, team management, team dynamics, leadership, and strategic thinking

Qualifications - Network Education:

  • Qualified candidates will have intermediate ILEC design and working experience.
  • Hands on IPv4/IPv6 routing & router experience for commercial WAN/LAN networks.
  • Configuration experience of router services such as IPSEC, DNS, ACL’s, Port Forwarding, NAT & DHCP
  • Intermediate Interface knowledge, Error statistics, Event logs, Sync loss & DLCI creation
  • Ethernet experience of Half/Full duplex, VLAN, Firewall policies
  • Network RFC’s such as 1483/1490, Wireless, Encapsulations such as MLPPP, PPPOE, MLFR

General Qualifications

  • BA/BS plus 3-5 yrs. experience (or) MBA, MA, MS with 2-3 yr. experience
  • Ability to resolve complex issues in creative/efficient ways
  • Ability to exercise judgment in selecting methods/techniques/criteria of obtaining results
  • Ability to network w/key contacts with internal and external organization
  • Ability to determine methods/procedures on new assignments
  • Proven record of successfully managing operational teams

Volt is an Equal Opportunity Employer