Accounts Receivable Specialist in Rancho Cordova, CA at Volt

Date Posted: 6/30/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    6/30/2019
  • Job ID:
    174724
  • Pay Rate
    $17.0 - $18.0/Hour
  • Contact Name
    Volt Branch

Job Description

Volt is looking for an Account Receivable Specialist for a Well-Established Healthcare company in Rancho Cordova.

The Account Receivable Specialist, with minimal supervision, will deliver legendary service to Clients with up to 10,000 members and moderate degrees of complexity. Act as expert advisor on client service and billing operations, research, and analysis and problem resolution. Ensure the aging of accounts receivable for assigned clients are reconciled at a level consistent with financial controls.

Essential Functions

  • Consistently deliver a high level of service to achieve and maintain high satisfaction levels and support client retention
  • Respond to a minimum amount of incoming ACD calls daily and as business needs require
  • Research, resolve, and respond to issues and inquiries from clients and brokers. Appropriately elevate situations that could have company-wide impacts to drive solutions as needed
  • Participate in client meetings and work with internal business partners to address moderate to complex client issues Accurate and timely post all accounts receivable, including the posting of live checks, lockbox checks, ACH wires and online automatic deductions to ensure the aging of accounts receivable for assigned clients are reconciled at a level consistent with financial controls
  • Perform collection activities for past due receivables, including collection calls, collection letters, negotiating payment plans and sending accounts to outside collection agencies
  • Proactively monitor fluctuations in client revenue to identify problematic issues and ensure accurate financial reporting for clients, internal reporting and compliance
  • Act as point of contact for incoming calls from external and internal business partners regarding questions about billing and collections

Job Specifications

  • Two years' experience in a call center for insurance, medical, telecomm, retail or banking, or a Bachelor's degree with customer service experience
  • Organization and time management skills to prioritize multiple tasks, and to be available for a high volume of incoming calls
  • Excellent communication and interpersonal skills to effectively communicate with internal and external business partners
  • Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow, or partnering with other units
  • Must be detail oriented and accurate
  • Candidates must be proficient in a Windows environment with word processing, spreadsheet application and data entry.
  • Must have strong math skills
  • Ability to type 35 wpm
  • Ability to perform 10-Key by touch (6,000 ksph).
  • Must have clean credit history as reported by credit report.

Volt is an Equal Opportunity Employer