Administrative Sales Coordinator (ASC) in Nashua, NH at Volt

Date Posted: 9/7/2018

Job Snapshot

Job Description



POSITION:                             Administrative Sales Coordinator (ASC)         

DEPARTMENT:                      Sales

REPORTS TO:                        Sales Director

POSITION SUMMARY:

The Administrative Sales Coordinator is responsible for satisfying the informational needs of assigned customers in a timely fashion.  The ASC must manage internal communications to share appropriate information related to projects/production for assigned customers with Sales, Manufacturing, & Management.

PRINCIPAL JOB RESPONSIBILITIES:

  • Gather and provide accurate, detailed information from customers, key account managers, prior job jackets, estimates, designs, and Company’s ERP.
  • Keep track of margins associated with production of customer orders.
  • Communicate clearly, concisely, effectively and persuasively in verbal and written format.
  • Perform day-to-day administrative tasks related to processing purchase orders (direct POs or forecasts, depending on the customer) from customers.
  • Execute day-to-day administrative tasks related to customer projects and launches; attend New Business meetings for new projects.
  • Enter, record, store, and maintain information in written or electronic form in various spreadsheets, templates, or Company’s ERP.
  • Coordinate with Scheduling to ensure timely productions and deliveries of customer orders or other deliverables (proofs, CAD samples, color drawdowns, etc.).
  • Identify and resolve client’s concerns in a calm and professional manner.
  • Collaborate with Key Account Managers working on the same assigned customer accounts as need be by acting as an internal spokesperson and providing back office support.
  • Work with Warehouse to ensure accurate and timely shipments.
  • Work with Key Account Managers and Finance to ensure timely invoicing of non-carton charges such as trial runs, proofs, CAD samples, tooling, etc.
  • Develop and implement regular reviews of inventory to assess and resolve customer liabilities; identify opportunities to sell overruns.
  • Complete work processing assignments and related clerical duties, including the following: set up new accounts, maintain accurate records, prepare various reports, etc.
  • Work independently and within a team on special non-recurring and ongoing projects.
  • Consistently make decisions demonstrating regard for our customers.
  • Performs other job duties as assigned by management or lead person.

SAFETY RESPONSIBILITIES:

Must learn and comply with all safety rules; reference to employee handbook.

PRINCIPAL SKILLS AND FUNCTIONS (5+): 

  • Proficient level of English – Verbal & Written.
  • Proficient in computer office applications which includes Autajon’s ERP system.
  • Ability to work independently and as part of a team with a high level of initiative, flexibility and confidentiality.
  • Personal Effectiveness/Credibility
  • Ability to professionally communicate with politeness, honesty, and integrity.
  • Capable of understanding technical customer requirements.
  • Ability to work in a high stress environment to meet customer delivery dates.
  • Constantly produce high quality work and maintain established production standards.

JOB REQUIREMENTS:

  • High School Diploma or GED; some college business courses necessary.
  • 3-5 years’ experience in printing, packaging, or related field preferred.
  • Excellent time management, organizational, and analytical skills.
  • Knowledge of sales and customer service.
  • Ability to read and understand a Job Bag.
  • Attention to detail and problem solving skills.

ADDITIONAL REQUIREMENTS:

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

This job description is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by management.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments as requested by supervisors or management. The job responsibilities of this position may include cross training in other functions or positions to ensure satisfactory operation of the department or work area.  

Volt is an equal opportunity employer.