Alarm Monitor Dispatcher in Uniontown, OH at Volt

Date Posted: 8/25/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Uniontown, OH
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    8/25/2018
  • Job ID:
    64318
  • Contact Name
    Volt Branch
  • Phone
    216/464-4400

Job Description

JOB TITLE: Alarm Monitor Dispatcher

POSTING LOCATION: Cleveland, OH

JOB LOCATION: Uniontown, OH

SHIFT: All Shifts

PAY RATE: $12.50/hour



Job Description

Volt is looking for an Alarm Monitor Dispatcher to work with our client, located in Uniontown, OH. For more than 150 years, our client has built its reputation on its security expertise and has become one of the largest and most trusted security providers in the world. Our client offers a full portfolio of intrusion, fire, video, access and integrated systems. Their robust services include monitoring, maintenance, inspection, managing, hosting, embedding and online services, and more.

Job Responsibilities/Duties:

  • Respond to incoming alarm signals according to documented procedures and accurately annotate each action taken for historical records.  Review video feeds and document observed events. Dispatch police, fire, or guard service for alarm signals as necessary.  Notify customer of alarm problems
  • Answer incoming customer, technician, and law enforcement calls and handle as applicable. Log all action taken for historical records
  • Handle larger customer accounts and specialized response instructions
  • Assist with the training of new-hire employees
  • Test equipment with customer or field associate for verification of proper operation of alarm equipment
  • Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity
  • Handle customer inquiries and complaints
  • Monitor and protect integrity of compliance requirements for secured facilities
  • Manually enter alarms into MAS system
  • Handle confidential customers and government accounts
  • Performs other duties as assigned
  • Other duties as assigned

ADDITIONAL RESPONSIBILITIES
 

  • Participate in associate team meetings, providing feedback to management staff 
  • Portray a positive, professional attitude at all times, also providing positive encouragement to all associates resulting in teamwork
  • Perform other functions as required for successful operation of the organization
  • Be flexible and available to work extra hours during emergencies or as needed
  • Use of good judgment and action during life threatening situations

This is a temporary to permanent position in Uniontown, OH and is offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path. 



Job Requirements

Alarm Monitor Dispatcher Qualifications:

  • High School diploma or equivalent
  • Some College Preferred
  • 1-3 years’ work experience Type 35 + words a minute
  • MUST BE ABLE TO WORK WEEKEND HOURS/SHIFT
  • Must be able to prioritize and multi task
  • Must be able to follow written and verbal instructions
  • Ability to perform duties with a high degree of urgency and accuracy
  • Good interpersonal communication and organizational skills
  • A positive attitude of teamwork and continuous improvement
  • An updated resume and reference information is required!

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.