Analyst - Retail Process & Sales Satisfaction in Santa Ana, CA at Volt

Job Description

Volt has partnered with a leading automotive manufacturer in Fountain Valley to help identify an Analyst to support their Retail Process and Sales Satisfaction department.

Major Responsibilities will include:

• Assist in creating online training content, programs and materials
• Review training material and suggest improvements
• Consistently innovating new methods of trends analysis and problem-solving that stem from best practices and innovations from competitors or other industries
• Running weekly reports in various programs including Excel
• Creation of ad-hoc reports for both field staff and headquarters personnel
• Support management decisions through data aggregation & analysis
• Measure the performance of Key Performance Indicators
• Conduct User Acceptance Testing on website and apps supported by the department
• Miscellaneous tasks to assist in supporting the department needs

Skill/Knowledge Required:

• Prior experience as a Data Analyst preferred
• Proficiency with windows-based software programs – Microsoft Office, Word, Excel, PowerPoint, Access, and Outlook
• Preferred background with testing mobile apps on both iOS and Android devices
• Understanding of sales process, preferably with customer service experience
• Excellent written and oral communication skills
• Excellent problem-solving, team, and time management skills
• Bachelor's Degree: in Computer Science, Software Engineering, Business Administration, or equivalent field preferred

This is an immediate opening starting ASAP. Hours are full time, M-F from 8am – 5pm. Position will start off remote until the company returns back to work so local candidates only will be considered. Position is temporary expected to last 9 months, possibly longer and offers a foot in the door of a top company always hiring on our talent. 

To apply, submit resume today.