Art Customer Service Representative in Austin, TX at Volt

Date Posted: 2/13/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    2/13/2020
  • Job ID:
    218522
  • Pay Rate
    $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512/338-4444

Job Description



Volt has teamed-up with BuildASign, an online custom print provider to identify candidates with outstanding customer service abilities for their team of Art Customer Service representatives. Be a part of their award-winning Customer Love Team and their amazing work environment filled with wonderful people, helpful and energetic managers, learning opportunities, and Fun Fridays full of food, music and prizes! 

Position Overview:

The Art CSR performs routine tasks including corresponding to customers’ inquiries and answering phones (if needed) and will work towards gaining in-depth knowledge of the product suite, websites, and services being offered.

Desired Outcomes/Principal Duties:

  • 100% of time in e-mails with the potential of some phone time (this is subject to change depending on the needs of the business)
  • Must be fully knowledgeable about our product suite to successfully identify and communicate problems within the order process.
  • Ensure a high level of customer satisfaction
  • Be proactive in troubleshooting and solving customer issues (pre-and post -order)
  • Professionally assist customers and respond to customer emails in a timely manner.
  • Document orders in admin system
  • Master information contained on our website including product information, use of our customization tool, status and delivery of products, etc.

To be successful in this role one must demonstrate:

  • Customer service – be warm, personable, courteous, and solution-focused
  • Excellent Attendance
  • Organization and strong attention to detail
  • Excellent problem-solving skills
  • Ability to thrive in a fast-paced environment and multi-task
  • Internet and computer savvy

Qualifications:

  • At least one year of customer service experience
  • Type 45+ words per minute
  • Basic knowledge of Adobe Photoshop and Illustrator preferred but not required
  • Excellent communication skills (both verbal and written)
  • Candidates selected must meet all pre-screening eligibility requirements


If this looks like the job for you then APPLY NOW and call 512-338-4444 to follow up on your application. We look forward to speaking with you!

Volt and BuildASign are independent companies. 

The advertised positions are for employment with Volt.

Volt is an equal opportunity employer.